Zomorod Khalili
Las Vegas,NV
Summary
Hardworking Restaurant Manager with 10+ years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FOH Manager
Sugarcane Raw Bar Grill
Las Vegas, NV
08.2023 - 06.2024
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Monitored employee performance to ensure compliance with company standards.
- Handled complaints, settled disputes and resolved customer conflicts.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
Restaurant Manager
Resorts World Casino
Las Vegas, NV
10.2021 - 08.2023
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
Manager
Whataburger
Houston, TX
03.2011 - 09.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
Education
Morton Ranch High School
Katy, TX2009
Skills
- Food Service Background
- Complaint Resolution
- Staff Scheduling
- Restaurant Operations Management
- Employee Recruitment Expertise
- Customer Engagement
- Hiring and Training
- Supervisory Skills
- Customer Service
- Front of House Management
- Menu Pricing and Writing
- POS Terminal Operation
- Coaching and Mentoring
Languages
Persian
Native/ Bilingual
Certification
- ServSafe
Timeline
FOH Manager
Sugarcane Raw Bar Grill
08.2023 - 06.2024
Restaurant Manager
Resorts World Casino
10.2021 - 08.2023
Manager
Whataburger
03.2011 - 09.2021
Morton Ranch High School
- ServSafe
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