Zona Veirs
Sebastopol,CA
Summary
Energetic leader with a passion for Group Fitness promotes 20 years of industry experience with superior record of accomplishment. Ambitious and highly motivated fitness professional surpasses demanding objectives and achieves or exceeds set goals.
Overview
67
67
years of professional experience
1
1
Certification
Work History
Service Desk Manager/Group X Instructor
Active Wellness Center
Petaluma, CA
01.2009 - Current
- Responsible for hiring and training all Service Desk staff.
- Responsible for accounts payable, cancellations and holds.
- Answer phone calls.
- Schedule appointments by phone or in person.
- Assist members with purchases of retail goods and club services.
- Be knowledgeable about all programs and activities.
- Participate in weekly manager meetings and trainings.
- Participate in club events.
Group Fitness Instructor
24 Hour Fitness
Santa Rosa, CA
01.2010 - Current
- Managed group fitness classes of up to 50 members.
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Coach pre-choreographed group workouts.
- Increase member attendance.
Assistant General Manager
City Sports Club
Petaluma, CA
08.2021 - 10.2021
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Achieving membership sales goals.
- Conduct tours while establishing a relationship and targeting individual's needs and wants.
Spa Director
California Sun
Carmichael, CA
01.2021 - 08.2021
- Received new spa supplies inventory and restocked work areas and shelves.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Resolved customer issues promptly to build loyalty.
- Recruited, hired and trained all new employees.
- Administered payroll, accounting and purchasing.
- Set & schedule daily tasks for team.
- Maintain knowledge of the tanning industry.
Group X Instructor
Coaches Corner
Sebastopol, Ca
01.2002 - 03.2020
- Established classes to effectively match skill and learning levels of all participants.
- Enhanced client experience by maintaining motivational and supportive culture.
- Managed group fitness classes of up to 35 members.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
Group Fitness Director/Group X Instructor
Golds Gym ~
Santa Rosa, CA
01.2002 - 11.2006
- Instructed clients on proper operation of fitness equipment .
- Prepared and implemented budgets and strategic, operational, purchasing or maintenance plans.
- Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.
- Supervised fitness instructors.
- Evaluate and coach instructors as needed.
- Manage member questions, comments and concerns.
- Produce monthly class schedule and descriptions.
- Observe and participate in classes regularly to ensure quality control.
Group X Instructor
Fusion Fitness
Santa Rosa , Ca
01.2003 - 03.2020
- Established classes to effectively match skill and learning levels of all participants.
- Enhanced client experience by maintaining motivational and supportive culture.
- Managed group fitness classes of up to 30 members.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA05.2020
Associate of Arts - Social Psychology
Santa Rosa Junior College
Santa Rosa, CA12.2018
Skills
- Strategic business planning
- After-sales support
- Proficient in MBO
- Customer service management
- Staff Management
- Upselling
- Employee supervision
- Culture development
Certification
- AFAA certification- Group Exercise Instructor
- CPR/AED certified
- LesMills certified (Bodypump Advanced Instructor, Bodycombat Advanced Instructor, Bodystep Elite Instructor, Bodyattack, Core, RPM)
- SCW Aqua Certified
Timeline
Assistant General Manager
City Sports Club
08.2021 - 10.2021
Spa Director
California Sun
01.2021 - 08.2021
Group Fitness Instructor
24 Hour Fitness
01.2010 - Current
Service Desk Manager/Group X Instructor
Active Wellness Center
01.2009 - Current
Group X Instructor
Fusion Fitness
01.2003 - 03.2020
Group X Instructor
Coaches Corner
01.2002 - 03.2020
Group Fitness Director/Group X Instructor
Golds Gym ~
01.2002 - 11.2006
Bachelor of Arts - Psychology
Sonoma State University
Associate of Arts - Social Psychology
Santa Rosa Junior College
- AFAA certification- Group Exercise Instructor
- CPR/AED certified
- LesMills certified (Bodypump Advanced Instructor, Bodycombat Advanced Instructor, Bodystep Elite Instructor, Bodyattack, Core, RPM)
- SCW Aqua Certified
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