Zondra Reed
Monroeville,AL
Summary
Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Dependable and hardworking employee with experience in fast-paced kitchens. Dynamic team player with strong attention to detail and good work ethic. Fast learner consistently meets deadlines without sacrificing quality. Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
1
1
year of professional experience
Work History
Patient Care Technician
Atmore Community Hospital
Atmore, AL
02.2023 - 11.2023
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher, as needed.
- Instructed new employees on proper techniques of performing daily tasks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
Unit Secretary
Atmore Community Hospital
Atmore, AL
02.2023 - 11.2023
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Managed the front desk area ensuring neatness at all times.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Utilized hospital information systems for data entry and retrieval.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Maintained a clean and organized front desk and reception area.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Compiled and filed medical reports, charts, and correspondence.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Scheduled patient tests, procedures, and follow-up appointments.
- Assisted nursing staff with administrative tasks to support patient care.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Online Grocery Associate
Walmart
Brewton, AL
10.2022 - 01.2023
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Analyzed consumer feedback data to understand customer needs better.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
Dishwasher
Wind Creek Casino & Hotel
Atmore, AL
07.2022 - 09.2022
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Unloaded deliveries from vendors ensuring that all items were accounted for.
- Replenished soap dispensers with detergent when necessary.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Hand-washed items unsuitable for machine washing.
- Ensured timely availability of clean dishes for various meal services.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Adhered to sanitary regulations to prevent contamination with food products.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
Education
High School Diploma -
Excel High School
Excel, AL05-2021
Some College (No Degree) - Practical Nursing
Reid State Technical College
Evergreen, ALSkills
- Basic nursing care
- Mobility Assistance
- Infection prevention
- Restocking supplies
- Patient Services
- Vitals documentation
- Vital signs monitoring
- Telephone reception
- Incoming Call Reception
- Incoming Call Management
- Unit secretary training
- Trash management
- Cleaning procedures
- Waste disposal
- Interactive communication skills
References
References available upon request.
Timeline
Patient Care Technician
Atmore Community Hospital
02.2023 - 11.2023
Unit Secretary
Atmore Community Hospital
02.2023 - 11.2023
Online Grocery Associate
Walmart
10.2022 - 01.2023
Dishwasher
Wind Creek Casino & Hotel
07.2022 - 09.2022
High School Diploma -
Excel High School
Some College (No Degree) - Practical Nursing
Reid State Technical College
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