Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zondria Moore

Warner Robins,GA

Summary

Accomplished Warehouse Lead at Gilmer Warehouse & Logistics LLC with expertise in inventory management and exceptional communication skills. Successfully enhanced team performance by 20% through effective training and supervision. Proven track record in logistics coordination and quality control, ensuring optimal workflow and safety standards. Motivated team player dedicated to continuous improvement and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Warehouse Lead

Gilmer Warehouse & Logistics LLC
03.2021 - Current
  • Oversaw daily operations and shipping and handling processes.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
  • Acted as liaison between company departments and warehouse teams.
  • Monitored performance and safety practices of [Number]-person warehouse staff.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Maintained top performance standards while working in hot warehouse environment.
  • Implemented quality control measures to ensure products met company standards before shipment to customers.
  • Supervised warehouse operations by managing employees during shifts.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Trained employees on equipment operation and safety protocols.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Picked and packed order items.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Recorded daily activities for inventory control.

Team Lead/Trainer

Schuster Enterprise
08.2011 - 03.2021
  • Ensured clear understanding of organizational objectives and expectations from trainees through conducting orientation programs.
  • Promoted a culture of continuous learning through the introduction of industry best practices, seminars, and workshops.
  • Conducted regular group trainings as well as one-on-one sessions tailored to individual needs and goals.
  • Enhanced team performance by implementing effective training strategies and methods.
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Processed both cash and card purchases and returns.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Operated POS cash register and equipment to collect payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Production Worker/Quality Control Inspector

Perdue Farms, Inc.
07.2014 - 07.2019
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Improved product quality with meticulous quality control checks.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Collaborated with other departments to optimize production workflows.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Medical Assistant/Receptionist

Bola Sogade, MD.
08.2009 - 12.2010
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

Diploma - Medical Administrat Office Assistant

Ultimate Medical Academy
Tampa, FL
09-2025

Diploma - Business Office Technology

East Central Technical College
Fitzgerald, GA
08-2013

Diploma - Medical Assistant

American Professional Institute
Macon, GA
08-2009

Skills

  • Information confidentiality
  • Customer service
  • Problem-solving
  • Time management
  • Order picking
  • Shipping and receiving
  • Attention to detail
  • Multitasking and organization
  • Warehouse operations
  • Supervisory experience
  • Team collaboration
  • Product packaging
  • Inventory management
  • Employee training
  • Inventory control
  • Quality control
  • Equipment operation
  • Conflict resolution
  • Data analysis
  • Performance monitoring
  • Performance improvement
  • Paperwork verification
  • Worksite supervision
  • Logistics coordination
  • Communication skills
  • Warehouse functions
  • Product handling
  • Inventory cycle counting
  • Teamwork
  • Cleaning and sanitizing
  • Motivated team player
  • Cleaning procedures
  • Stocking
  • Teamwork and collaboration
  • Warehouse safety
  • Order tracking
  • Problem-solving abilities
  • Recordkeeping and documentation
  • Work area maintenance
  • Quick learner
  • Packing and shipping
  • Excellent communication
  • Multitasking Abilities

Certification

  • CPR, First Aide & Blood Borne Pathogen Elite Co & ction Training - 10/07/2024-10/07/2026

Timeline

Warehouse Lead

Gilmer Warehouse & Logistics LLC
03.2021 - Current

Production Worker/Quality Control Inspector

Perdue Farms, Inc.
07.2014 - 07.2019

Team Lead/Trainer

Schuster Enterprise
08.2011 - 03.2021

Medical Assistant/Receptionist

Bola Sogade, MD.
08.2009 - 12.2010

Diploma - Medical Administrat Office Assistant

Ultimate Medical Academy

Diploma - Business Office Technology

East Central Technical College

Diploma - Medical Assistant

American Professional Institute

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