Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Zonelle Lualemaga

Moreno Valley,CA

Summary

Dedicated professional highly skilled in transportation flow management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Customer Logistics Supervisor

Ryder
05.2022 - 01.2024
  • Conducted regular performance reviews, resulting in a highly motivated and efficient team of logistics professionals.
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
  • Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Caregiver

IHSS
04.2019 - 05.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Account Supervisor

Performance Team
09.2011 - 10.2019
  • Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
  • Monitored daily sales performance and provided feedback to each team member.
  • Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
  • Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
  • Delivered timely reports on campaign performance, providing actionable insights for improvements.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Scheduled and monitored sales team members' workloads to meet customer needs.

CSR & Freight Billing Clerk

Hollywood Delivery Service
02.2004 - 09.2011
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Education

High School Diploma -

Moreno Valley High School
Moreno Valley, CA
06.2003

Skills

  • Transportation Management
  • Logistics Planning
  • Demand forecasting
  • Safety standards
  • Mentoring and training
  • Work Delegation
  • Time Management
  • Multitasking Abilities
  • Reliability
  • Worker Supervision
  • Relationship Building
  • Data Entry

Timeline

Customer Logistics Supervisor

Ryder
05.2022 - 01.2024

Caregiver

IHSS
04.2019 - 05.2022

Account Supervisor

Performance Team
09.2011 - 10.2019

CSR & Freight Billing Clerk

Hollywood Delivery Service
02.2004 - 09.2011

High School Diploma -

Moreno Valley High School

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Zonelle Lualemaga