Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZONIIAH LOWE

East Orange,Nj

Summary

I am a goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. As a Customer Service Representative I am bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I am a Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. I am also a Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Security Guard

Allied Universal
03.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Completed full building and grounds patrols to spot and investigate concerns.

Fulfillment Associate

Amazon
12.2021 - 06.2022
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.

Hospitality • Lounge Attendant

Polaris Lounge
03.2020 - 09.2020
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Customer Service • Cashier and Customer Service Rep

Market Fresh
03.2019 - 03.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Newark Prep Charter High School
Newark, NJ
06.2017

Skills

  • Conflict Resolution Techniques
  • Active Listening
  • Emergency Response
  • Time Management
  • Crime Prevention
  • Communication
  • Strong commitment to team environment dynamics
  • Reporting Skill
  • Patient Transport
  • Bag Screenings
  • natural leader
  • Safety and Security
  • Money Handling
  • Refunds and Exchanges
  • Customer Service Excellence
  • Hospitality and Accommodation
  • Facility Safety
  • Customer Assistance
  • Bagging and Packaging

Timeline

Security Guard

Allied Universal
03.2023 - Current

Fulfillment Associate

Amazon
12.2021 - 06.2022

Hospitality • Lounge Attendant

Polaris Lounge
03.2020 - 09.2020

Customer Service • Cashier and Customer Service Rep

Market Fresh
03.2019 - 03.2020

High School Diploma -

Newark Prep Charter High School
ZONIIAH LOWE