Summary
Overview
Work History
Education
Skills
References
Timeline
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ZONTISE SPRINGER

Westland,MI

Summary

Disciplined and adroit business manager with over 9 years of experience in the property management, real estate, and business industries. Skilled in expense management, strategic partnerships, team building, marketing, and more. Providing the ultimate client experience is the bloodline of success.

Overview

16
16
years of professional experience

Work History

Community Manager

McKinley, Inc.
04.2018 - Current
  • Full and passionate responsibility for communities that maintain $7 to $10 million in annual revenue. The properties are well-maintained, profitable, and residents are consistently satisfied with all services.
  • Held accountable for community events and projects that promote enjoyment for all. I facilitate and maintain relationships with nonprofit organizations, refugee settlement programs, criminal rehabilitation initiatives, public housing providers, etc.
  • Directly responsible for positive online presence, community renovations, individual and team development, colleague mentoring and training. I train and mentor numerous people at a time.
  • I create monthly budget projections and monitor daily expenses; often praised for my thoughtful spending capabilities. Minimized contractor reliance by 15% in 2
    months. Both communities I manage saw an 8% NOI gain in 2022 due to reduced vacancy loss, increased market rates, and precisely controlled expenditures.
  • Exceptional performance record in bookkeeping and rent collection. Achieved 92% collection status in less than 10 weeks at a struggling community: a 19% increase from previous efforts.
  • Monitor all leasing and maintenance activity, providing full support and leading the community teams by example. I have maintained 100% occupancy, 100% collected, and 100% leased units for the last three years.
  • Navigate front door / back door increases and suggest changes based on a pinpointed study and knowledge of market and sub-market progressions, leasing
    traffic, and historical community performance in Ann Arbor and surrounding areas.

Supervisor

Krustyzz Pizzeria and Ice Cream Parlor
04.2008 - 03.2018
  • Full store operation and customer relations
  • Accomplished nearly 10% of average annual revenue growth over the course of four years
  • Organized numerous community events and partnerships through the business
  • Discovered the most optimal business-to-business alliances, catering contracts, and sponsorships for charities and nonprofit foundations
  • Facilitated inventory organization and ordering
  • Slashed food costs and food waste by nearly 20% in less than 6 months and maintained savings through the remainder of my supervision
  • Created all hiring and staffing practices, advertising techniques, and marketing of the business
  • Spearheaded the creation and sustenance of all social media accounts, resulting in overtly positive ratings for the business and a 900% boost in exposure in less than two years
  • Developed a full website, designed and rebuilt the store menu, and remodeled the inside of the store.

Education

Some College (No Degree) - Business Administration And Management

Washtenaw Community College
Ann Arbor, MI

Skills

  • Communication
  • Servant Leadership
  • Bookkeeping
  • Collections Management
  • Staff Training
  • Budgeting and Strategic Forecasting
  • Conflict Resolution
  • Client Services
  • Business Marketing
  • Sales Management
  • Community Engagement

References

References are available upon request.

Timeline

Community Manager

McKinley, Inc.
04.2018 - Current

Supervisor

Krustyzz Pizzeria and Ice Cream Parlor
04.2008 - 03.2018

Some College (No Degree) - Business Administration And Management

Washtenaw Community College

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