Summary
Overview
Work History
Education
Skills
Timeline
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Zonya Robinson

Dallas

Summary

Dynamic Property Manager with proven success at Nelson Tax Group and Holdings, adept at maximizing occupancy and profitability through strategic vendor negotiations and exceptional tenant relations. Skilled in financial budgeting and reporting, I excel in fostering client relationships while ensuring compliance with housing mandates. Committed to delivering outstanding service and operational excellence.

Overview

11
11
years of professional experience

Work History

Property Manager

Nelson Tax Group and Holdings
06.2024 - Current
  • Oversee the management of a diverse portfolio of 3 single-family residential properties, ensuring optimal operations, high occupancy rates, and maximum profitability
  • Develop and implement comprehensive property management strategies, including marketing plans, budgeting, vendor negotiations, and tenant relations initiatives
  • Managed a personnel team of maintenance technicians, and contractors
  • Negotiated favorable contracts with vendors
  • Prepared and completed all daily paperwork for leasing, maintenance operations and all accounting including accounts payable, receivable and payroll.
  • Reported property income, billed monthly charges and utilities while collecting and maintaining zero delinquency
  • Converted all handwritten reports, paperwork and record keeping into appropriate computer-based MS applications
  • Responded in a timely manner to tenants' needs to meet lease obligations.
  • Support owner by preparing regular ownership reports, budgets and other reports as assigned
  • Managed all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance, and vendor compliance requirements
  • Conduct tours of vacant properties and answer questions about company rental policies
  • Collect security deposits, pet deposits, rent payments, and any payments for damage
  • Issue warnings for policy violations, such as noise complaints or damage to building common areas

Quickbooks Premium and Payroll Specialist

QuickBooks
08.2023 - 07.2024
  • Provided customer service and assisted with support related questions
  • Processed payroll for diverse client accounts ensuring timely and accurate payments
  • Assisted in reconciling the clients accounting books, payroll discrepancies and resolving employee inquiries effectively
  • Maintained up-to-date knowledge of tax regulations and compliance requirements impacting payroll processing
  • Demonstrated a strong understanding of accounting principles and financial terminology
  • Proficiency in using QuickBooks software, including its various features and functionalities
  • Exemplified excellent communication, problem solving along with analytical and interpersonal skills
  • Utilized QuickBooks software to generate payroll reports and track employee hours efficiently via online and mobile app
  • Proficient in meticulously handling financial data and calculations
  • Provided training to clients on how to navigate QuickBooks
  • Assisted with invoice set up and templates with email and payment automation
  • Guided clients on automatic bill pay set up for local, state and federal taxes
  • Facilitated in syncing company banking with Quickbooks Software
  • Directed clients in configuring employee and vendor data, and arranging company products and itemized inventory
  • Conducted all troubleshooting in relation to the clients account

Marketing Specialist (Contractor)

Delta Dallas
12.2016 - 03.2017
  • Developed targeted marketing strategies to enhance brand visibility and engagement
  • Analyzed market trends to refine campaign effectiveness and reach target audiences
  • Collaborated with cross-functional teams to ensure cohesive messaging in all marketing materials
  • Utilized digital analytics tools for tracking campaign performance and optimizing future initiatives
  • Developed marketing banners for On The Market real estate listings
  • Enhanced website by incorporating latest housing details and emphasizing amenities
  • Enhanced and posted images showcasing properties for sale
  • Performed data entry tasks on a daily basis
  • Produced digital thumbnails for corporate site
  • Updated website content to ensure accuracy

Field Agent (Contractor)

John Manny Adjustment Services
03.2014 - 12.2016
  • Conducted thorough investigations to gather evidence and support claims resolution
  • Collaborated with insurance adjusters to evaluate damages and ensure accurate assessments
  • Developed comprehensive reports detailing findings to assist in foreclosure processing
  • Utilized advanced technology tools for data collection and analysis during fieldwork
  • Offered financial solutions to prevent foreclosure, repossession, and to maintain property ownership
  • Coordinated efforts between customer and bank to reach resolution.
  • Conducted visits to diverse client locations, including rural and multilevel residences, to obtain bank-requested data
  • Safeguarded sensitive data and maintained its confidentiality
  • Adhered to state ordinance by following current policies and procedures
  • Certified and authenticated financial documents

Education

Bachelor Of Science - Sociology

Texas A &M University-Commerce
Commerce, TX

Real Estate

AceableAgent Real Estate School
Atlanta, GA

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Financial budgeting and reporting
  • Marketing and advertising
  • Contract negotiation
  • Preparing property agreements
  • Compliance monitoring
  • Software utilization
  • Microsoft office

Timeline

Property Manager

Nelson Tax Group and Holdings
06.2024 - Current

Quickbooks Premium and Payroll Specialist

QuickBooks
08.2023 - 07.2024

Marketing Specialist (Contractor)

Delta Dallas
12.2016 - 03.2017

Field Agent (Contractor)

John Manny Adjustment Services
03.2014 - 12.2016

Bachelor Of Science - Sociology

Texas A &M University-Commerce

Real Estate

AceableAgent Real Estate School

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Zonya Robinson