ZABRAYA MORRIS
Grand Prairie,TX
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Well-qualified worker proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Seeking a full-time position with growth opportunities.
Overview
5
5
years of professional experience
Work History
Sales Associates
Oakley
08.2022 - Current
- Consistently deliver sales plan and company objectives through cultivating existing customer relationships and building new ones.
- Provides unsurpassed and memorable customer experience through making connection, attention to detail and offering solutions that result in customer satisfaction.
- Actively participates and contributes to positive store environment, fostering strong, professional relationships with peers, management, Opticians and support staff.
- Met or exceeded all quotas, resulting increase revenue
Cashier
Office Max
03.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Boot Barn Holdings Inc.
12.2020 - 01.2021
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Concession Stand Worker and Usher
Cinemark
05.2019 - 08.2019
- Assisted patrons with seating by giving directions and lighting paths
- Provided information about current and future events at facility
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Consistently provided friendly service to promote better customer engagement
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately
Education
Associate of Arts - Business Administration
Kilgore College
Kilgore, TX05.2023
High School Diploma -
James Bowie High School
Arlington, TX05.2019
Skills
- Customer service
- Sales
- Security awareness
- Team building
- Food Preparation
- Ticket taking
- Guest Services
- Greeting and seating guests
- First Aid/CPR
- Food Safety
- Loss prevention training
Timeline
Sales Associates
Oakley
08.2022 - Current
Cashier
Office Max
03.2021 - 05.2022
Sales Associate
Boot Barn Holdings Inc.
12.2020 - 01.2021
Concession Stand Worker and Usher
Cinemark
05.2019 - 08.2019
Associate of Arts - Business Administration
Kilgore College
High School Diploma -
James Bowie High School
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