Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoporiah Benson-Cassell

Clarksburg,MD

Summary

· Energetic, creative, problem solver who adapts to changing demands with strong organizational, interpersonal, and research abilities

· Ability to obtain extensive knowledge of protocol and precedence, and IC structure, regulations, and policies

· Extensive knowledge of current practices associated with filing and tracking systems, allowing efficient and rapid storage and retrieval of information

· Ability to obtain extensive knowledge of travel and IC unique activities to perform as POC for individuals on travel

· Ability to work independently and as part of a team to achieve a desired outcome, using initiative and independent judgment within established policy and procedural guidelines

· Operating Systems: Windows 95, 98, NT, 2000, 2003, XP

· Software: Microsoft Office XP (Word, PowerPoint, Excel & Outlook), Microsoft Office Professional Plus 2007

· Lotus Notes Databases, PeopleSoft, Profiles, USG Acquisition Databases & USG Specific Travel Systems

· Type 70 WPM

Overview

19
19
years of professional experience

Work History

Location Support Center Deputy Team Lead

ManTech
08.2022 - Current
  • Responsible for working with the regional lead to address any issues or concerns that may arise that would impede customer satisfaction
  • Assist in the growth and staffing needs of the office by conducting interviews and provide valued recommendations for new hires
  • Accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion
  • Make independent decisions that deal with the daily schedule and projects to be completed
  • Ensure that Contractor tasks are completed within the deadlines, tasking guidance from the Government is clear and unambiguous, contract personnel are qualified to perform the tasks, and potential personnel problems are pre-empted
  • Desktop Project Manager for hardware requirements that range from small to large efforts, with a quick turnaround as well as projects completed in a phase format
  • Responsible for validating and procuring equipment along with overseeing the delivery and implementation of the customer's request
  • Responsible for ensuring that all required and related assets for each project have been accounted
  • Analyze the computer and information needs of organizations from an operational and strategic perspective and determine immediate and long-range personnel and equipment requirements
  • Consult and coordinate with the appropriate Task Manager for problem resolution, task scheduling, new resource requirements, and task clarification
  • Consult with users, management, and technicians to assess computing needs and system requirements
  • Plan and coordinate activities such as installation and upgrading of hardware and software
  • Assist with performance goals/measurements and training
  • Work with immediate supervisor to ensure daily team responsibilities are met, to include daily schedule, managing workload, attending meetings, directing staff and provide disciplinary action when necessary
  • Establish and implement streamlined processes and procedures enabling the Contractor to rapidly respond to surge requirements for increased contract personnel
  • Assure SLA requirements are met
  • Direct daily operations of project team(s), analyzing workflow, establishing priorities, and setting deadline
  • Provide weekly status reports, provide monthly status reports, and conduct annual performance reviews.

Desktop PM Team Lead

Jacobs Engineering Group
08.2021 - 08.2022
  • Responsible for working with the regional lead to address any issues or concerns that may arise that would impede customer satisfaction
  • Assist in the growth and staffing needs of the office by conducting interviews and provide valued recommendations for new hires
  • Accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion
  • Make independent decisions that deal with the daily schedule and projects to be completed
  • Ensure that Contractor tasks are completed within the deadlines, tasking guidance from the Government is clear and unambiguous, contract personnel are qualified to perform the tasks, and potential personnel problems are pre-empted
  • Desktop Project Manager for hardware requirements that range from small to large efforts, with a quick turnaround as well as projects completed in a phase format
  • Responsible for validating and procuring equipment along with overseeing the delivery and implementation of the customer's request
  • Responsible for ensuring that all required and related assets for each project have been accounted
  • Analyze the computer and information needs of organizations from an operational and strategic perspective and determine immediate and long-range personnel and equipment requirements
  • Consult and coordinate with the appropriate Task Manager for problem resolution, task scheduling, new resource requirements, and task clarification
  • Consult with users, management, and technicians to assess computing needs and system requirements
  • Plan and coordinate activities such as installation and upgrading of hardware and software
  • Assist with performance goals/measurements and training
  • Work with immediate supervisor to ensure daily team responsibilities are met, to include daily schedule, managing workload, attending meetings, directing staff and provide disciplinary action when necessary
  • Establish and implement streamlined processes and procedures enabling the Contractor to rapidly respond to surge requirements for increased contract personnel
  • Assure SLA requirements are met
  • Direct daily operations of project team(s) by analyzing workflow, establishing priorities, and setting deadline
  • Provide weekly status reports, provide monthly status reports, and conduct annual performance reviews.

Program Manager

Tech USA Government Solutions
09.2019 - 08.2021
  • Desktop Project Manager for hardware requirements that range from small to large efforts, with a quick turnaround as well as projects completed in a phase format
  • Responsible for validating and procuring equipment along with overseeing the delivery and implementation of the customer's request
  • Responsible for ensuring that all required and related assets for each project have been accounted
  • Make independent decisions that deal with the daily schedule and projects to be completed
  • Analyze the computer and information needs of organizations from an operational and strategic perspective and determine immediate and long-range personnel and equipment requirements
  • Consult and coordinate with the appropriate Task Manager for problem resolution, task scheduling, new resource requirements, and task clarification
  • Consult with users, management, and technicians to assess computing needs and system requirements
  • Plan and coordinate activities such as installation and upgrading of hardware and software
  • Assist with performance goals/measurements and training
  • Work with immediate supervisor to ensure daily team responsibilities are met, to include daily schedule, managing workload, attending meetings, directing staff and provide disciplinary action when necessary
  • Establish and implement streamlined processes and procedures enabling the Contractor to rapidly respond to surge requirements for increased contract personnel
  • Assure SLA requirements are met
  • Direct daily operations of project team(s) by analyzing workflow, establishing priorities, and setting deadline
  • Provide weekly status reports, provide monthly status reports, and conduct annual performance reviews.

Senior Consultant

Booz Allen Hamilton
10.2018 - 09.2019
  • Provides support to PMs in generating and maintaining project schedules
  • Integrates multiple project schedules into master schedules at the Branch, Center, Division, and Office Level
  • Supports development and maintenance of templates, standards, and processes for facilities office
  • Supports PMs to open/close projects
  • Supports data gathering to facilitate financial transactions
  • Provides transactional, ad-hoc support
  • Coordinates projects and provides general systems/operations integration support
  • Performs quality control and assurance
  • Integrates activities (outside customer, landlord, or other Government Agency) into facilities schedules and systems
  • Performs impact analysis on schedule, resources and other variables, and assesses resource conflicts
  • Generates projects in office specific databases, facilitates design review workflow, and ensures project closeout compliance
  • Provides support for ad-hoc administrative tasks.

SA II (Human Resources Officer)

EICORP
01.2018 - 06.2018
  • Submits employee data reports by assembling, preparing, and analyzing data
  • Maintains employee information by entering and updating employment and status-change data
  • Maintains technical knowledge by attending educational workshops; reviewing publications
  • Research, analyze, and present data as assigned
  • Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics
  • Meets with management to discuss and clarify requests for projects, highlight issues, and make recommendations to address issues and priorities
  • Troubleshoot data and reports
  • Identify and participate in continuous improvement initiatives
  • Ensure compliance with Data Privacy and Protection Guidelines
  • Ensure compliance with rules and regulations
  • Review, interpret and recommend policy, process or program improvements
  • Collect and analyze data
  • Critically analyze issues using database evidence
  • Communicate effectively orally and in writing
  • Extract and analyze data using a statistical tool and Excel
  • Relay information through oral communication
  • Analyze processes/issues.

SA II (Human Resources Officer)

EICORP
01.2018 - 06.2018
  • Submits employee data reports by assembling, preparing, and analyzing data
  • Maintains employee information by entering and updating employment and status-change data
  • Maintains technical knowledge by attending educational workshops; reviewing publications
  • Research, analyze, and present data as assigned
  • Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics
  • Meets with management to discuss and clarify requests for projects, highlight issues, and make recommendations to address issues and priorities
  • Troubleshoot data and reports
  • Identify and participate in continuous improvement initiatives
  • Ensure compliance with Data Privacy and Protection Guidelines
  • Ensure compliance with rules and regulations
  • Review, interpret and recommend policy, process or program improvements
  • Collect and analyze data
  • Critically analyze issues using database evidence
  • Communicate effectively orally and in writing
  • Extract and analyze data using a statistical tool and Excel
  • Relay information through oral communication
  • Analyze processes/issues.

MSA III

BAE Systems
08.2016 - 01.2018
  • Responsible for ordering and organization of office supplies
  • Coordinate delivery requests
  • Maintain calendars for program management team and client management
  • Monitor email and handle incoming calls from analysts and outside vendors
  • Maintain conference room calendar scheduling and Video Teleconference arrangement
  • Create and maintain documents such as instructions, spreadsheets, presentations, and reports
  • Respond to client and management team inquiries and data requests
  • Submit and track transportation requests via client transportation office
  • Coordinate in-processing for new employees to include scheduling interviews, introduction emails, security briefings, computer access, client software access, seating, preparing incoming paperwork, etc
  • Submit clearance information for offsite meetings, visits, and tours
  • Process access requests and renewals for all employees on the program
  • Weekly and Monthly updates of access databases, office floor plans, employee rosters, phone cards, and arrivals/departures
  • Coordinating maintenance request with building facilities staff
  • Track records and filing systems; archived files as necessary
  • Attend weekly, monthly, and quarterly staffing and program meetings
  • Coordinate employee morale events, i.e
  • Reward lunches, program-wide events, season team building events, and gatherings
  • Review and approve team requests for individual team events
  • Maintain event cost spreadsheet; submit tracking/cost spreadsheet to PM
  • Scan and archive historical documents that are program-specific
  • Troubleshoot minor technical issues with computer systems and phones.

MSA III

BAE Systems
08.2016 - 01.2018
  • Responsible for ordering and organization of office supplies
  • Coordinate delivery requests
  • Maintain calendars for program management team and client management
  • Monitor email and handle incoming calls from analysts and outside vendors
  • Maintain conference room calendar scheduling and Video Teleconference arrangement
  • Create and maintain documents such as instructions, spreadsheets, presentations, and reports
  • Respond to client and management team inquiries and data requests
  • Submit and track transportation requests via client transportation office
  • Coordinate in-processing for new employees to include scheduling interviews, introduction emails, security briefings, computer access, client software access, seating, preparing incoming paperwork, etc
  • Submit clearance information for offsite meetings, visits, and tours
  • Process access requests and renewals for all employees on the program
  • Weekly and Monthly updates of access databases, office floor plans, employee rosters, phone cards, and arrivals/departures
  • Coordinating maintenance request with building facilities staff
  • Track records and filing systems; archived files as necessary
  • Attend weekly, monthly, and quarterly staffing and program meetings
  • Coordinate employee morale events, i.e
  • Reward lunches, program-wide events, season team building events, and gatherings
  • Review and approve team requests for individual team events
  • Maintain event cost spreadsheet; submit tracking/cost spreadsheet to PM
  • Scan and archive historical documents that are program-specific
  • Troubleshoot minor technical issues with computer systems and phones.

Office Administrator III

CACI
10.2011 - 05.2015
  • Responsible for training incoming administrative personnel
  • Created the Administrative Go To Handbook as a guide for daily operations
  • Maintained calendars, monitored emails, facilitated all incoming calls for the Chief and Deputy Chief of the Front and Sub Offices
  • Produced and maintained other documents such as instructions, spreadsheets, presentations, and reports
  • Performed research; retrieved information and documents from databases and the Internet
  • Administered troubleshooting help with databases, set up new user accounts and accesses; produced reports; performed database clean-up tasks
  • Evaluated, proposed, and implemented innovative and/or new administrative processes to improve the efficiency and effectiveness of support administration
  • Planned, scheduled, organized, and executed meetings, conferences, and off-sites
  • Produced content and materials for briefing packages and presented information through briefings to various audiences
  • Drafted, proofread, edited, and approved final review of all correspondences
  • Passed and received security information and prepared access lists
  • Maintained tracking records and filing systems; archived files as necessary
  • Served as an Electronic Recorder for time and attendance accountings for an office of 100
  • Processed administrative and personnel paperwork
  • Participated in meetings and events: served as recorder or working member of group, briefed/presented administrative support related information
  • Made travel arrangements for chiefs and other staff
  • Opened, sorted, and distributed incoming mail, newspapers, faxes, and other publications/documents
  • Performed backup duties for other offices within the department/office
  • Assisted with ordering supplies and arranged for the repair of office equipment
  • Maintained inventory; issued equipment, records, receipts, or supplies
  • Ordered and assigned various key materials in support of customer requirements
  • Assisted with the oversight and accounting for inventory
  • Planned and supported office renovations and move management activities.

Office Administrator III

CACI
10.2011 - 05.2015
  • Responsible for training incoming administrative personnel
  • Created the Administrative Go To Handbook as a guide for daily operations
  • Maintained calendars, monitored emails, facilitated all incoming calls for the Chief and Deputy Chief of the Front and Sub Offices
  • Produced and maintained other documents such as instructions, spreadsheets, presentations, and reports
  • Performed research; retrieved information and documents from databases and the Internet
  • Administered troubleshooting help with databases, set up new user accounts and accesses; produced reports; performed database clean-up tasks
  • Evaluated, proposed, and implemented innovative and/or new administrative processes to improve the efficiency and effectiveness of support administration
  • Planned, scheduled, organized, and executed meetings, conferences, and off-sites
  • Produced content and materials for briefing packages and presented information through briefings to various audiences
  • Drafted, proofread, edited, and approved final review of all correspondences
  • Passed and received security information and prepared access lists
  • Maintained tracking records and filing systems; archived files as necessary
  • Served as an Electronic Recorder for time and attendance accountings for an office of 100
  • Processed administrative and personnel paperwork
  • Participated in meetings and events: served as recorder or working member of group, briefed/presented administrative support related information
  • Made travel arrangements for chiefs and other staff
  • Opened, sorted, and distributed incoming mail, newspapers, faxes, and other publications/documents
  • Performed backup duties for other offices within the department/office
  • Assisted with ordering supplies and arranged for the repair of office equipment
  • Maintained inventory; issued equipment, records, receipts, or supplies
  • Ordered and assigned various key materials in support of customer requirements
  • Assisted with the oversight and accounting for inventory
  • Planned and supported office renovations and move management activities.

Church Administrator

Another Level Ministries
05.2010 - 08.2011
  • Provided direct administrative support to the Pastor to include calendar management, correspondence, and telephone messages
  • Managed event staff for high-level events to include seminars, workshops, and other church-related services
  • Ensured timely, efficient, and cost-effective delivery of all administrative services
  • Developed and maintained a supportive working relationship between the church staff and ministerial staff
  • Maintained the church calendar, schedules use of facility and building-use contracts and tenant leases
  • Edited, produced, and distributed publications and communications.

Business Analyst

Schafer Corporation
02.2009 - 05.2010
  • Administrative lead at the Intelligence Advanced Research Activity charged with integrating national and defense intelligence research programs and capabilities
  • Primary staff interface, involved in setting the workplace agenda and priorities
  • Coordinated with various IC elements as a communication gateway for administrative processes and procedures
  • Ensured that policies and procedures were documented, clearly communicated, and upheld to the highest standards, setting an example for other administrative teams to emulate
  • Reviews reports that are prepared by research and analysis team members on a dynamic U.S
  • Government counterterrorism program
  • Adheres to strict quality guidelines and tight timelines to validate report formats before releasing them for proper dissemination
  • Supports several facets of U.S
  • Government counterterrorism programs and contributes to Intelligence Community information on potential terrorist threats
  • Records mistakes of reports by analysts on an Excel spreadsheet for training use purposes.

Special Assistant

Northrop Grumman
05.2008 - 12.2008
  • Maintained office meetings, calendaring, for the Chief, Deputy Chief, Chief of Support, EXO, and Deputy EXO by preparing daily calendars to arrange meetings for the senior staff
  • Creating, formatting, and routing for signature executive correspondences on behalf of the Chief and Deputy Chief and cables
  • Personnel in and out-processing functions such as assisting new employees, by obtaining vault and alarm access via appropriate security organizations, getting new employees added to appropriate electronic mail groups, adding employees to appropriate Lotus Notes databases
  • Acquiring office supplies, administered parking for all visitors, event planning, time and attendance administrator for the entire office, and maintenance of staff directory
  • Handled travel requests, tracked claims for reimbursement, arranged local transportation for senior management to/from meetings, established and maintained files, managed tasks, submitted all requests pertaining to the front office.

Special Assistant

Northrop Grumman
11.2007 - 05.2008
  • Ensured daily business operations were coordinated and completed in a timely manner
  • Provided daily support to the Assistant Deputy Director of National Intelligence for Architecture Engineering and Integration
  • Maintained calendars, scheduled appointments and pre/post-meeting appointments, tracked all leave plans within AE&I, received and routed incoming telephone calls, worked closely with Close Support to set up phones and email aliases for new employees
  • Scheduled/Coordinated conference rooms and made domestic and international travel arrangements and prepared travel vouchers
  • Prepared staff packages for letters and memos and analyzed content of outgoing correspondence for format, composition, and quality, prepared read ahead material and books for the Assistant Deputy Director and the Deputy Director for Acquisition as requested
  • Passed security information and visitor requests, ordered supplies and sent faxes and emails, provided administrative support to the AE&I team.

Administrative Assistant

Northrop Grumman
09.2005 - 06.2007

Education

No Degree - General Studies

Prince George’s Community College
Maryland

No Degree - Business Administration

Strayer University
Washington, DC

Skills

  • Meetings and presentations
  • Proposal Writing
  • Staff Oversight
  • Program coordination

Timeline

Location Support Center Deputy Team Lead

ManTech
08.2022 - Current

Desktop PM Team Lead

Jacobs Engineering Group
08.2021 - 08.2022

Program Manager

Tech USA Government Solutions
09.2019 - 08.2021

Senior Consultant

Booz Allen Hamilton
10.2018 - 09.2019

SA II (Human Resources Officer)

EICORP
01.2018 - 06.2018

SA II (Human Resources Officer)

EICORP
01.2018 - 06.2018

MSA III

BAE Systems
08.2016 - 01.2018

MSA III

BAE Systems
08.2016 - 01.2018

Office Administrator III

CACI
10.2011 - 05.2015

Office Administrator III

CACI
10.2011 - 05.2015

Church Administrator

Another Level Ministries
05.2010 - 08.2011

Business Analyst

Schafer Corporation
02.2009 - 05.2010

Special Assistant

Northrop Grumman
05.2008 - 12.2008

Special Assistant

Northrop Grumman
11.2007 - 05.2008

Administrative Assistant

Northrop Grumman
09.2005 - 06.2007

No Degree - General Studies

Prince George’s Community College

No Degree - Business Administration

Strayer University

Similar Profiles

CREATE PROFILE
Zoporiah Benson-Cassell