Zorah McCloud
Boynton Beach
Summary
Friendly and reliable with knack for providing excellent customer service and maintaining composure in fast-paced environments. Knows importance of accurate cash handling and quick order processing, ensuring smooth and efficient transactions. Committed to delivering positive customer experience and contributing to team success.Professional in retail service with focus on efficiency and customer satisfaction. Extensive experience in handling transactions and managing high-volume drive-thru environments. Known for reliability, adaptability, and teamwork, consistently meeting operational goals.
Overview
3
3
years of professional experience
Work History
Drive-Thru Cashier
Buds Chicken and Seafood
08.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Maintained accurate records of transactions following company procedures.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Developed strong communication skills while interacting with diverse clientele daily.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Resolved problems with orders quickly and offered refund or replacement.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Atlantic Community High
Delray Beach, FL05-2023
Skills
- Team leadership
- Strategic planning
- Staff training and development
- Cross-functional teamwork
Timeline
Drive-Thru Cashier
Buds Chicken and Seafood
08.2022 - Current
High School Diploma -
Atlantic Community High
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