Summary
Work History
Education
Skills
Languages
Timeline
Receptionist
Zoraida  Betancourt

Zoraida Betancourt

Addison,IL

Summary

Dynamic and detail-oriented professional with a strong background in baking and customer service, honed at Jewels Osco. Proven ability to produce high-quality baked goods while ensuring food safety and fostering teamwork. Recognized for exceptional problem-solving skills and a commitment to enhancing customer satisfaction through creative displays and attentive service.

Work History

Baker

Jewels Osco
  • Ensured adherence to health and safety regulations.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Created appealing displays to showcase products in bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Operated cash registers and processed payments accurately.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Customer Service Representative

Clov Imaging
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Hotel Housekeeper

Double Tree Hilton
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.

Education

Graduate Certificate - Marketing

Proviso East
Maywood, IL
01.1984

Skills

  • Decorating skills
  • Baking
  • Quality testing and assurance
  • Stock rotation
  • Customer service
  • Food safety
  • Team player
  • Solid problem solver
  • Creative problem solving
  • Opening and closing duties
  • Food handling standards
  • Multitasking and organization
  • Traditional baked goods
  • Attention to detail

Languages

Spanish
Elementary

Timeline

Baker

Jewels Osco

Customer Service Representative

Clov Imaging

Hotel Housekeeper

Double Tree Hilton

Graduate Certificate - Marketing

Proviso East
Zoraida Betancourt