Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ZORAIDA FONTAN

Englewood,NJ

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Medical Office Manager's Assistant

Hall-DiGioia Surgical Associates
Summit, NJ
05.2014 - Current
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Developed close working relationships with front office and back office staff.
  • Built relationships with physicians to create steady referral pipeline.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.

Patient Access Representative

Jersey City Medical Center
Jersey City, NJ
07.2012 - 05.2014
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Medical Administrative Assistant

American Imaging
Jersey City, NJ
05.2012 - 09.2012
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and pre-authorizations and managed patient charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Maintained current and accurate medical records for patients.
  • Called patients to confirm scheduled appointments day in advance.
  • Enhanced office productivity by handling high volume of callers per day.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Prioritized incoming patients by degree of injury or illness.

Education

Certificate - Medical Assisting

Anthem Institute
Jersey City
08.2012

Skills

  • Event Coordination
  • Business Correspondence
  • Office Management Software
  • Deductible Collection
  • Billing and Invoicing
  • Customer Service Management
  • Calendar and Appointment Management
  • Medical Procedures Scheduling
  • Effective Multitasking
  • Office Supplies and Inventory
  • Insurance Authorizations
  • Front Office Operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Office Manager's Assistant

Hall-DiGioia Surgical Associates
05.2014 - Current

Patient Access Representative

Jersey City Medical Center
07.2012 - 05.2014

Medical Administrative Assistant

American Imaging
05.2012 - 09.2012

Certificate - Medical Assisting

Anthem Institute

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ZORAIDA FONTAN