Zoraida Hellmer
Saint Cloud,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Guidance Secretary
Saint Cloud High School
01.2022 - Current
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interpreted for non-English speaking clients and students
Deans Secretary
Saint Cloud High School
08.2017 - 12.2021
- Provided clerical support to deans by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for students.
- Served as a primary point of contact and liaison between the office, students, and external constituencies on a range of day-to-day issues.
- Helped organize awards ceremony and/or outstanding students events.
ESOL Paraprofessional
Saint Cloud High School & Narcoossee Middle School
10.2005 - 06.2017
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Shared important information with students concerning upcoming assignments and tests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- As an interim, coordinated ESOL Committee meetings, placement, testing, and re-evaluation process for ELL students.
- Conducted the aural/oral language testing on new students entering the school and request/follow-up on the student in need of ESOL documentation.
- . Provided clerical support including filing, typing, sorting and distributing mail.
- Assisted in the development of bilingual print media.
- Interpretation of meetings or any document from English to Spanish.
Head Teacher
Kiddie Academy Of Neptune
07.2001 - 07.2005
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Maintained an open, friendly, and cooperative relationship with each child and family.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Organized each day’s activities to provide children with a variety of experiences and opportunities that allow them to develop curiosity, initiative, problem-solving skills, and creativity, as well as a sense of self and a feeling of belonging to the group.
International Flight Attendant
Continental Airlines
06.1997 - 07.2001
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Announced and demostrated safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.
Education
BBA - Human Resources Management
University of Puerto Rico - Humacao
Humacao, PR05.1993
Skills
- Spanish Fluency
- Records Management
- Customer Service
- Data Entry
- Office Administration
- Microsoft Office
- Administrative Procedures
Certification
- Microsoft Office Certified: Outlook & Word 2019
Languages
Spanish
Native or Bilingual
Timeline
Guidance Secretary
Saint Cloud High School
01.2022 - Current
Deans Secretary
Saint Cloud High School
08.2017 - 12.2021
ESOL Paraprofessional
Saint Cloud High School & Narcoossee Middle School
10.2005 - 06.2017
Head Teacher
Kiddie Academy Of Neptune
07.2001 - 07.2005
International Flight Attendant
Continental Airlines
06.1997 - 07.2001
BBA - Human Resources Management
University of Puerto Rico - Humacao
- Microsoft Office Certified: Outlook & Word 2019
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