Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoraida Hernandez

Homestead,FL

Summary

Driven Clinical Instructor with experience in classroom and clinical settings, excited to bring 1-year background in nursing and education to growing organization. Highly proficient in developing strong education programs, robust curricula and engaging lesson plans. Focused on helping students achieve personal and professional goals while improving patient care. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

17
17
years of professional experience

Work History

Massage Therapy

Lasys Massage
10.2022 - Current
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Self-motivated, with a strong sense of personal responsibility.

Insurance Agent

UniVista Insurance
08.2021 - 09.2022
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.

Customer Service Representative

PRC LLC
02.2007 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Coral Gables High School
450 Bird Rd, Coral Gables, FL 33146

Continental Academy
15327 NW 60th Ave #235, Miami Lakes, FL 33014

Skills

  • Active Listening
  • Classroom Instruction
  • Behavior Modification
  • Massage Techniques
  • Client Needs Analysis
  • Promotions and Marketing Strategies
  • Quotes and Sales
  • Revenue Generation

Timeline

Massage Therapy

Lasys Massage
10.2022 - Current

Insurance Agent

UniVista Insurance
08.2021 - 09.2022

Customer Service Representative

PRC LLC
02.2007 - 04.2019

High School Diploma -

Coral Gables High School

Continental Academy

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Zoraida Hernandez