Zoraida Jimenez
Miami,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to seek, secure and maintain full-time entry-level Unit Secretary Inpatient Rehab position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Highly efficient and motivated with more than 10+ years of experience in a fast-paced transportation and logistics environment. I look forward to contributing my skills and experience to help strengthen the foundation of your company.
Overview
14
14
years of professional experience
Work History
Security Officer
PSI Security Investigation
Miami , FL
05.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises by foot.
- Checked and verified photo identification prior to granting facility access.
Delivery Courier
Amazon Flex
Miami , FL
05.2017 - Current
- Followed company policies and procedures during shift.
- Safely loaded items into my personal delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Greeted recipients, delivered packages, small shipments and parcels and acquired proper signatures for all deliveries within a local region or urban area in a safe and timely manner.
Outbound Dispatch Officer
Florida Beauty Flora
Miami, FL
01.2009 - 05.2017
- Directed dispatching, routing and tracking of fleet vehicles and assisted in managing approximately 300 drivers across the United States.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Prepared trip information, coordinated scheduling of drivers, trucks, and freights between various locations, tracked drivers locations for customers.
- Created informational packets for drivers that included compensation information, hotel and fuel stations listings, and departmental breakdown.
- Directed investigations to verify and resolve customer or shipper complaints and Schedule appointments for customers and supermarkets.
- Applied strong leadership tablets and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
- Trained 15 employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 90% and enhanced training programs to strengthen employee knowledge.
- Adjusted job assignments and schedules to keep pace with dynamic business needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficiency layouts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Adjusted job assignments and schedules to keep pace with dynamic business needs.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to over 50 daily caller requests with information about assistance and timeframes.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Education
Technical/Licensed - Medical Billing And Coder Specialist
02.2009
Medical Front Office Procedures. Basic English For The Healthcare Professional. Human Diseases & Pathology. Computer Applications. Billing & Collections. Insurance & Claim Procedures. Spreadsheet - Microsoft Excel. Medical Data Entry. Diagnostics Coding. Procedural Coding. Coding Systems. Coding Case Studies I. Coding Case Studies II. Coding Certification Review. NCCT Certified (National Certified Insurance & Coding Specialist).
Skills
- Dispatcher
- Cargo and Freight
- Cash handling accuracy
- Customer Service Skills
- Professional courtesy
- Time management
- Team leadership
- Proficient in Microsoft Soft Office (Excel, Access, PowerPoint)
- Word Perfect 7
- Problem solving
- Team leadership
- Administrative Duties
- Truck Mate
- Medisoft
- Delivery driver (during Covid19)
- Security
- CCTV Monitoring
- Ground Patrol
- Safety and Security
- Interior and Exterior Patrol
- CPR Certified (Expired)
LANGUAGES
Fluent English & Spanish native
Timeline
Security Officer - PSI Security Investigation
05.2022 - Current
Delivery Courier - Amazon Flex
05.2017 - Current
Outbound Dispatch Officer - Florida Beauty Flora
01.2009 - 05.2017
Florida Career College - Miami - Technical/Licensed, Medical Billing And Coder Specialist
Similar Profiles
Philicia BauldiePhilicia Bauldie
Security Officer at PSI Security ServiceSecurity Officer at PSI Security Service
Roberto Martinez De La TorreRoberto Martinez De La Torre
Security Officer at PSI Security / FidelitySecurity Officer at PSI Security / Fidelity
Donovan DavisDonovan Davis
Security Supervisor at National Security & Investigation Services LLC.Security Supervisor at National Security & Investigation Services LLC.
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami