
Service-focused municipal professional with 10+ years of experience in code compliance, citizen support, and case coordination. Skilled in assisting residents, resolving concerns efficiently, and navigating city processes with accuracy and professionalism. Bilingual (English/Spanish).
Municipal Codes & Ordinances (Land Development Code) Regulatory Compliance Policy & Procedure Knowledge Independent Decision-Making Case Prioritization Public Communication & Presentation Complaint Resolution Customer Service Recordkeeping & Reporting Database Management Computer Proficiency (Microsoft Word, Excel, PowerPoint) Knowledge of City Geography & Operations Ability to Interpret and Follow Complex Instructions Professional & Tactful Enforcement