Zoraida Rojas
Hartford,CT
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Mcdonalds, RHC Management
Hartford, CT
02.2022 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Investigated and resolved customer complaints concerning food quality and service.
- Coordinated maintenance and repair of food service equipment.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Developed relationships with key customers to maximize revenue potential.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Trained and mentored new employees each quarter.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Analyzed sales data to identify opportunities for growth.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- P&L Management
- Distribution Management
- Operations Oversight
- Vendor Sourcing
- Customer Relationship Management
- Service Quality Improvement
- Account Management
- Loss Prevention
- Sales
- Schedule Management
Certification
- servsafe
- mcdonalds hamburger university certificate
Languages
English
Limited
Spanish
Professional
Timeline
General Manager
Mcdonalds, RHC Management
02.2022 - Current
- servsafe
- mcdonalds hamburger university certificate
Similar Profiles
Christine O'BrrienChristine O'Brrien
Crew Member at Mcdonalds, RHC ManagementCrew Member at Mcdonalds, RHC Management
Alexander BentivoglioAlexander Bentivoglio
Crew Member at Mcdonalds, RHC ManagementCrew Member at Mcdonalds, RHC Management
Autumn TaylorAutumn Taylor
Mcdonalds Team-member at Mcdonalds, RHC ManagementMcdonalds Team-member at Mcdonalds, RHC Management
Col. Robert DorityCol. Robert Dority
Cook/Assembley at Mcdonalds, RHC ManagementCook/Assembley at Mcdonalds, RHC Management
Wyatt AndersonWyatt Anderson
Sales Representative at Vector Marketing CompanySales Representative at Vector Marketing Company