Zoraine Garcia
Hackensack
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
Work History
Restaurant Floor Manager
McDonald's
08.2022 - 09.2023
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
Restaurant Floor Manager
Auntie Anne's Pretzels / Cinnabon
06.2019 - 04.2022
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Liquor Store Manager
Liquor & Wine Warehouse
02.2017 - 05.2019
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
Education
Theodore Roosevelt High School
The Bronx, NYSkills
- Adaptable
- Team Management
- Critical Thinking
- Multitasking
- Time Management
- Communication
- Bilingual
Timeline
Restaurant Floor Manager
McDonald's
08.2022 - 09.2023
Restaurant Floor Manager
Auntie Anne's Pretzels / Cinnabon
06.2019 - 04.2022
Liquor Store Manager
Liquor & Wine Warehouse
02.2017 - 05.2019
Theodore Roosevelt High School
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