Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ZORAN MIR

LATHROP

Summary

Dynamic General Manager with proven leadership at Get Fit 24/7, driving membership growth through strategic sales and retention initiatives. Expert in operations management and staff development, fostering a high-performance culture. Skilled in problem resolution and customer relationship management, consistently enhancing member satisfaction across multiple locations.

Overview

3
3
years of professional experience

Work History

General Manager

Get Fit 24/7
01.2025 - Current
  • Manage operations for 8 gym locations with ~30 staff, including sales, front desk, and facility upkeep teams.
  • Oversee all membership accounts, billing resolutions, cancellations, and customer service escalations.
  • Direct contracts with insurance companies and third-party vendors, ensuring compliance and cost efficiency.
  • Coordinate equipment orders, supply inventory, and facility maintenance to maintain member satisfaction.
  • Develop and implement sales and retention strategies, achieving consistent membership growth across locations.
  • Act as the primary operational leader, allowing ownership to reduce involvement in daily management.
  • Train, mentor, and evaluate staff to improve performance, accountability, and customer experience.
  • Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
  • Coordinated staff schedules to optimize workforce productivity and meet business demands.

Sales Representative

Get Fit 24/7
12.2023 - 12.2024
  • Engaged customers to identify needs and recommend appropriate products
  • Executed daily sales transactions accurately and efficiently
  • Collaborated with team members to meet sales goals and improve customer satisfaction
  • Maintained a clean and organized sales area to promote a positive experience
  • Self-motivated, with a strong sense of personal responsibility
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations
  • Increased sales numbers in multiple locations while only working a fraction of the time at both

Team Member

Baskin Robbins
02.2023 - 03.2024
  • Assisted in maintaining inventory accuracy through regular stock checks and updates.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Adapted quickly to new processes and procedures, enhancing overall team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Operated point-of-sale systems efficiently to process transactions accurately.

Education

Associate of Arts - Business

San Joaquin Delta College
Stockton, CA

Associate of Arts - Business Management

Las Positas College
Livermore, CA
12-2026

High School Diploma -

Merrill F West High School
Tracy, CA
05-2025

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Staff management
  • Staff training/development
  • Customer relationship management
  • Customer relations
  • Staff supervision
  • Employee scheduling

Accomplishments

  • Staffing - Directly handled the onboarding process to streamline effieciency
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Documented and resolved member and account issues numerous times

Languages

English
Native or Bilingual
Hindi
Full Professional
Spanish
Limited Working
Bengali
Native or Bilingual

Timeline

General Manager

Get Fit 24/7
01.2025 - Current

Sales Representative

Get Fit 24/7
12.2023 - 12.2024

Team Member

Baskin Robbins
02.2023 - 03.2024

Associate of Arts - Business

San Joaquin Delta College

Associate of Arts - Business Management

Las Positas College

High School Diploma -

Merrill F West High School

Similar Profiles

CREATE PROFILE