Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Zorana Mcduffie

Charlotte,NC

Summary

Accomplished and energetic Management Skills with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities.

Overview

21
21
years of professional experience

Work History

Field Support Coordinator

Walmart
01.2019 - Current
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Make copies of correspondence or other printed material
  • Provide services to customers, such as order placement or account information
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.

Secretary

Ambassadors of Praise Ministries
07.2014 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Department Manager

Walmart
06.2003 - 01.2019
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
  • Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products
  • Appoint department heads or managers and assign or delegate responsibilities to them
  • Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services
  • Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.

IT TECH

Convergys Corporation
06.2007 - 01.2009
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Take dictation in shorthand or by machine and transcribe information.

Education

Business Administration -

Devry , Charlotte, NC

High School Diploma -

Fairmont High, Fairmont, North Carolina
06.1993
GPA: 3

Skills

  • Customer Service
  • Human Resources

Accomplishments

Elder : March 13,2023

Ordain Minister

Timeline

Field Support Coordinator - Walmart
01.2019 - Current
Secretary - Ambassadors of Praise Ministries
07.2014 - Current
IT TECH - Convergys Corporation
06.2007 - 01.2009
Department Manager - Walmart
06.2003 - 01.2019
Devry - Business Administration ,
Fairmont High - High School Diploma,

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Zorana Mcduffie