Zorana Mcduffie
Charlotte,NC
Summary
Accomplished and energetic Management Skills with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities.
Overview
21
21
years of professional experience
Work History
Field Support Coordinator
Walmart
Charlotte, North Carolina
01.2019 - Current
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Make copies of correspondence or other printed material
- Provide services to customers, such as order placement or account information
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
Secretary
Ambassadors of Praise Ministries
Charlotte, NC
07.2014 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Department Manager
Walmart
Charlotte, North Carolina
06.2003 - 01.2019
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
- Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Appoint department heads or managers and assign or delegate responsibilities to them
- Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services
- Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
IT TECH
Convergys Corporation
Belfast, Northern Ireland
06.2007 - 01.2009
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Take dictation in shorthand or by machine and transcribe information.
Education
Business Administration -
High School Diploma -
06.1993
GPA: 3
Skills
- Customer Service
- Human Resources
Accomplishments
Elder : March 13,2023
Ordain Minister
Timeline
Field Support Coordinator - Walmart
01.2019 - Current
Secretary - Ambassadors of Praise Ministries
07.2014 - Current
IT TECH - Convergys Corporation
06.2007 - 01.2009
Department Manager - Walmart
06.2003 - 01.2019
Devry - Business Administration ,
Fairmont High - High School Diploma,