Summary
Overview
Work History
Education
Skills
Timeline
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Zorana Poponjec

Digital Support, Sales & Multilingual Communication
Belgrade

Summary

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Skilled in multitasking, handling high-volume inquiries, and maintaining accuracy under pressure. Experienced in working across cultures and languages, with a strong understanding of both digital tools and human interaction. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills, tech literacy, and empathetic communication.

Overview

6
6
years of professional experience
4
4
Languages

Work History

AI Data Trainer

Temu
01.2025 - Current
  • Labeled and reviewed user data to support training of AI systems, ensuring accuracy and consistency across large datasets
  • Updated digital records, performed quality control checks, and flagged incomplete or incorrect data for correction
  • Responded to project-related queries and assisted with troubleshooting annotation issues
  • Contributed to system improvements by identifying patterns and suggesting refinements in task workflows

Customer Support Specialist

Temu
02.2024 - 01.2025
  • Delivered fast, friendly, and accurate support to a high volume of customers via live chat, maintaining a professional yet empathetic tone
  • Navigated complex issues under strict quality standards, each response had to be not only helpful, but precise, complete, and compliant with internal review rules
  • Maintained up-to-date knowledge of product offerings, shipping processes, and policy changes to provide customers with clear, trustworthy information
  • Balanced speed and care while multitasking across tools, chats, and guidelines, with a strong focus on customer satisfaction and first-contact resolution
  • Worked closely with internal teams to report recurring issues and suggest improvements to both tools and workflows
  • Earned positive feedback for calm, clear communication, even in difficult situations, and for consistently meeting high internal quality benchmarks

Waitress /Service Crew Member

Scenic Cruises
03.2023 - 01.2024
  • Delivered warm, attentive service to international guests, using strong communication skills to create a welcoming and professional dining experience
  • Demonstrated solid knowledge of food pairings, beverages, and regional specialties to confidently guide guests through menus and recommend options
  • Handled multiple tables and custom requests with grace and speed, even during high-traffic mealtimes or challenging customer interactions
  • Maintained a calm, friendly presence under pressure, especially during peak hours, special events, or guest concerns
  • Worked closely with colleagues to ensure smooth service across departments, always keeping communication clear and morale high

Sales Representative

Orion Telekom
09.2022 - 01.2023
  • Promoted and sold high-speed optical internet packages to residential customers through face-to-face outreach across assigned neighborhoods
  • Developed persuasive pitches tailored to different customer needs, often explaining complex tech features in simple, relatable language
  • Built trust quickly at the doorstep by staying friendly, confident, and professional, even in the face of rejection or difficult conversations
  • Met and exceeded weekly sales targets through consistency, clear communication, and strong product knowledge

Bar Waiter

Caffe the 33
06.2021 - 08.2022
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.


Restaurant Waiter

Fortuna Restaurant
05.2019 - 10.2019
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.

Education

No Degree - Philology

University of Belgrade
Belgrade, Serbia
04.2001 -

Skills

Teamwork and collaboration

Information confidentiality

Customer service

Microsoft office

Problem-solving abilities

Multitasking

Data accuracy

Professional ethics

Adaptability and flexibility

Verbal and written communication

Active listening

Attention to detail

Timeline

AI Data Trainer

Temu
01.2025 - Current

Customer Support Specialist

Temu
02.2024 - 01.2025

Waitress /Service Crew Member

Scenic Cruises
03.2023 - 01.2024

Sales Representative

Orion Telekom
09.2022 - 01.2023

Bar Waiter

Caffe the 33
06.2021 - 08.2022

Restaurant Waiter

Fortuna Restaurant
05.2019 - 10.2019

No Degree - Philology

University of Belgrade
04.2001 -

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