Summary
Overview
Work History
Education
Skills
Timeline
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Zoraya Kentch

SCHUYLER,Nebraska

Summary

Driven and meticulous Sanctions Investigator at PayPal, adept in compliance assessment and critical thinking. Excelled in minimizing litigation risks and enhancing team skills through targeted training, demonstrating a keen ability for research and ethical decision-making. Proven track record in improving customer loyalty through effective problem resolution and active listening. Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in OFAC rules and regulations.

Overview

6
6
years of professional experience

Work History

Sanctions Investigator

PayPal
01.2020 - Current
  • Creating brief summaries of investigations and taking the appropriate mitigating action within PayPal’s various case management systems when necessary
  • Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
  • Investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters established by governing bodies
  • Offered training on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
  • Regularly exercise good judgement and in making decision or recommendations in relation to case investigations
  • Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries;

Customer Service Representative

PayPal
03.2018 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Science - Political Science

University of Nebraska At Omaha
Omaha, NE
08.2017

Skills

  • Research abilities
  • Due diligence
  • Compliance Assessment
  • Ethical and honest
  • Legal knowledge
  • Risk Assessment
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Microsoft Excel
  • Microsoft Outlook
  • Team Development

Timeline

Sanctions Investigator

PayPal
01.2020 - Current

Customer Service Representative

PayPal
03.2018 - 01.2020

Bachelor of Science - Political Science

University of Nebraska At Omaha

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Zoraya Kentch