Zorayda Mera
Phoenix,AZ
Summary
Adept Fire Alarm Technician with a proven track record at Nexus Alarm And Suppression, who excels in project management and oral communication, significantly enhancing team efficiency and client satisfaction. Expert in system testing and adept at fostering strong client relationships, with leadership in cross-functional teams has streamlined processes, boosting productivity without compromising safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fire Alarm Technician
Nexus Alarm And Suppresion
02.2024 - Current
- Conducted comprehensive training sessions for new technicians, resulting in increased efficiency and knowledge within the team.
- Maintained accurate inventory counts of all required tools and materials, ensuring availability for each project.
- Coordinated with other contractors on large-scale projects to ensure seamless installation and integration of fire alarm systems into existing structures.
- Fully installed fire alarms and various security devices.
- Read and understood product manuals and blueprints.
- Lead and managed crews of 10
Electrician
Cannon And Wendt
04.2022 - 01.2024
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Troubleshooting skills
Global Card Issuance
Amex
03.2019 - 03.2020
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Primary lead for managing & implementing card issuance projects and initiatives
- Managing the roadmap and portfolio of current and upcoming initiatives
- Coordinating and driving alignment of cross-functional internal and external partners
- Partnership with various issuance, operations, Brand, business, and supplier teams to drive and support initiatives for implementation and launch
- Continuously influence teams across projects to streamline & enhance for results
- Leading team of analyst(s)
Skills
- Data Entry
- Program Support
- Preparing Reports
- Management Support
- Workplace Safety
- POS System Operation
- Oral Communication
- Project Reporting
- New Construction
- Sub-Panel Installation
- Project Management
- System Testing
Certification
- Boom Lift Training
- Stiffy Gun Training
- OSHA 10
Languages
English
Spanish
Timeline
Fire Alarm Technician
Nexus Alarm And Suppresion
02.2024 - Current
Electrician
Cannon And Wendt
04.2022 - 01.2024
Global Card Issuance
Amex
03.2019 - 03.2020
- Boom Lift Training
- Stiffy Gun Training
- OSHA 10
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