Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Zoren Scott-Paca

Las Vegas

Summary

Dynamic team player with a proven track record at Five Guys, excelling in customer service and inventory management. Recognized for enhancing operational efficiency and fostering positive customer relationships. Adept at problem-solving and maintaining attention to detail, consistently achieving daily goals while ensuring a welcoming environment for patrons. I have won multiple awards, such as the Second Baptist Church Scholarship, the 20 Pearls Scholarship, the Kappa Xi Chapter/Uplift Scholarship, and the Grambling State World Famed Tiger Marching Band Scholarship. I am currently enrolled in Grambling State University, where I am a part of the World Famed Tiger Marching Band. I also study biology, and I have volunteered and worked at multiple hospitals in Las Vegas.

Overview

1
1
year of professional experience

Work History

Team Member

Neilson's Frozen Custard
Las Vegas
06.2024 - 08.2024
  • Collaborated with team members to maximize productivity and efficiency.
  • Identified opportunities for process improvements within the department.
  • Answered phone calls regarding inquiries about products or services.
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to achieve daily goals.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Created detailed reports outlining project progress and results achieved.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Maintained a clean and organized work area throughout shift.
  • Resolved customer issues promptly in a professional manner.
  • Monitored expiration dates on food items for freshness assurance.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Assisted customers with product selection and ordering process.
  • Participated in training sessions for new employees when needed.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Upheld high standards of productivity and quality in operations.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.

Courtesy Clerk

Albertsons
LV
02.2024 - 05.2024
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Greeted customers and provided assistance in locating items.
  • Followed proper food safety procedures when stocking refrigerated items.
  • Organized promotional displays to attract customers' attention.
  • Provided excellent customer service by answering questions and addressing concerns.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Stocked shelves with merchandise according to company guidelines.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Greeted customers in a friendly and professional manner.
  • Inspected customer bags to ensure no shoplifting occurred.
  • Organized backroom areas for efficient storage of merchandise.
  • Carried out special orders requested by customers promptly and efficiently.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Maintained a neat and orderly work area at all times.
  • Ensured safety by monitoring the parking lot for any suspicious activity.
  • Assisted customers with product selection and answered questions about store policies.
  • Checked expiration dates on food products before placing them on shelves.
  • Operated a cash register to process payments from customers.
  • Performed price checks for customers upon request.
  • Assisted in unloading trucks containing incoming stock or supplies.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Verified that prices on shelf tags matched those listed on computer system.
  • Processed returns and exchanges according to company policy.
  • Checked expiration dates on products regularly and removed outdated items from shelves.
  • Took unwanted items from checkout to proper location.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Established good working relationships with other departments to promote smooth flow of products and services throughout store.

Team Member

Five Guys
Las Vegas
10.2023 - 01.2024
  • Collaborated with team members to maximize productivity and efficiency.
  • Identified opportunities for process improvements within the department.
  • Answered phone calls regarding inquiries about products or services.
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to achieve daily goals.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Created detailed reports outlining project progress and results achieved.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Maintained a clean and organized work area throughout shift.
  • Resolved customer issues promptly in a professional manner.
  • Monitored expiration dates on food items for freshness assurance.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Participated in training sessions for new employees when needed.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Upheld high standards of productivity and quality in operations.
  • Looked for ways to go above and beyond job requirements.

Education

Some College (No Degree) - Biology

Grambling State University
Grambling, LA

Skills

  • Data analysis
  • Customer service
  • Inventory management
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Time management
  • Parts labeling
  • Upselling techniques
  • Positive attitude
  • Organizing work stations
  • Problem-solving
  • Teamwork and collaboration

Affiliations

  • Instrument
  • Sports
  • Volunteering

Accomplishments

  • Second Baptists Church Scholarship Award
  • 20 Pearls Scholarship/ 20 Pearls Foundation - Alpha Kappa Alpha Sorority, Inc
  • Kappa Xi Chapter/ Uplift Foundation Scholarship - Omega Psi Phi Fraternity
  • Grambling State World Famed TIger Marching Band Scholarship - Grambling State University

Languages

English
Professional
Spanish
Elementary

Timeline

Team Member

Neilson's Frozen Custard
06.2024 - 08.2024

Courtesy Clerk

Albertsons
02.2024 - 05.2024

Team Member

Five Guys
10.2023 - 01.2024

Some College (No Degree) - Biology

Grambling State University

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