Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Leaton Edwards

Concord,NC

Summary

Versatile and dynamic, with a proven track record at Emerald Hub, I excel in espresso machine operation and exceptional customer service. Demonstrated leadership in guiding teams and enhancing customer satisfaction through expert beverage preparation and efficient problem-solving. Achieved significant improvements in customer engagement and operational efficiency, underscoring my commitment to excellence and team success.

Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.

Overview

2
2
years of professional experience

Work History

Barista

Charlies Delights
Alys Beaach, FL
08.2023 - 10.2024
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Received and accurately processed customer payments.

Cashier

Charlies Donut at the Hut
Seacrest, FL
08.2023 - 10.2024
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Followed proper procedures for preparing and storing food in accordance with health codes.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Trained new employees on proper operation of kitchen equipment and food handling techniques.
  • Assisted customers with special orders or requests as needed.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.

Assistant Manager

Emerald Hub
Panama City Beach, FL
09.2022 - 01.2023
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.

Barista

Emerald Hub
Panama City Beach, FL
05.2022 - 09.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Line Cook

Emerald Hub
Panama City Beach, FL
05.2022 - 08.2022
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Received and stored food and supplies.
  • Adhered to portion controls and presentation specifications.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Cleaned food preparation areas, cooking surfaces, and utensils.

Retail Cashier

Emerald Hub
Panama City Beach, FL
05.2022 - 08.2022
  • Greeted customers promptly and responded to questions.
  • Received incoming shipments of merchandise from vendors and restocked shelves accordingly.
  • Kept store presentable with regular cleaning and organization.
  • Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Counted cash at end of shift and prepared bank deposits.
  • Answered phone calls to assist customers with questions and orders.
  • Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Ordered new product to keep popular items well-stocked.
  • Reported damaged items and incorrect pricing to supervisor.

Education

Associate in Mathematics -

Munro College
Jamaica, VA
06-2017

High School Diploma -

Munro College
Jamaica
06-2015

Some College (No Degree) - Actuarial Science

University Of The West Indies
Jamaica

Skills

  • Up-selling
  • Opening and closing duties
  • Dining room maintenance
  • Display case merchandising
  • Tea expertise
  • Espresso machine operation
  • Coffee expertise
  • Hospitality and accommodation
  • Basic math
  • Exceptional customer service
  • Attention to detail
  • Order taking
  • Active listener
  • Sandwich preparation
  • POS systems
  • Ordering procedures
  • Team leadership
  • Speedy and efficient
  • Menu memorization
  • Excellent math skills

Affiliations

  • Commited to self improvement in all aspects. I actively go to the gym to maintain a healthy physic. I read various books involving self improvement from a mindset, financial and mental health point of view.
  • Passionate soccer player
  • Attend concerts with friends and family.
  • Play billiards and golf in my spare time

Timeline

Barista

Charlies Delights
08.2023 - 10.2024

Cashier

Charlies Donut at the Hut
08.2023 - 10.2024

Assistant Manager

Emerald Hub
09.2022 - 01.2023

Barista

Emerald Hub
05.2022 - 09.2022

Line Cook

Emerald Hub
05.2022 - 08.2022

Retail Cashier

Emerald Hub
05.2022 - 08.2022

Associate in Mathematics -

Munro College

High School Diploma -

Munro College

Some College (No Degree) - Actuarial Science

University Of The West Indies

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Leaton Edwards