Zoria Davis

• Mastered point-of-service (POS) computer system for automated order taking.
• Assisted management with monthly inventory control and weekly stock ordering, I took the necessary steps to meet customer needs and effectively resolve food or service issues.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Promptly reported complaints to a member of the management team.
• Correctly received orders, processed payments, and responded appropriately to guest concerns.
• Communicated clearly and positively with co-workers and management change.

• Maintained current knowledge of store promotions and highlighted sales to customers.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Monitored self-checkout systems and provided help in resolving complex problems.

As a Key carrier, I provided leadership support and helped run the store when managers were away. I understood that store sales plans and company sales goals helped drive sales by increasing key performance indicators. I covered the sales floor zone and ensured that assigned areas were up to visual standards.

• Greet students, faculty, staff, and visitors in a friendly and professional manner as they arrive at the front desk.
• Answer incoming phone calls, respond to inquiries and transfer calls to the appropriate department or individual.
• Provide information about college programs, services, and events to students, prospective students, and visitors.
• Schedule appointments, meetings, and events for college staff and faculty using the booking system or calendar software.
• Assist with student registration, enrollment, and course scheduling processes as needed.
• Maintain a tidy and organized front desk area, including managing incoming and outgoing mail and packages.