Zorica Petrovic-Knezevic
Gornji Milanovac
Overview
31
31
years of professional experience
Work History
Team mate Dutch/ English
TaskUs
07.2023 - 04.2025
- Customer support Adria team (Zalando) - full time remote work from home
Manager
Hotel Kraljica Mont doo
06.2023 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager of the Center for Children's Resorts
03.2019 - 06.2023
- Capacity: 150 beds, 27 employees
- Outdoor classes, recreational classes and sports training
- Part of the crisis management for the facilities Mitrovac on Tara, Stevan Filipović on Divčibare and Šuplja Stena on Avala
- (Manager for the number of employees 184)
Business Secretary - Marketing Manager
Digi-tel doo
01.2018 - 10.2018
- Initially employed as a business secretary, performed basic administration tasks, business administration, HR administration (contracts, carnet) then engaged in incoming financial administration in the LARGO system and cooperation in budget development
- Reassigned to the position of marketing manager - basic tasks related to creating the company's identity (website, brochures, business cards) Contact with the designer and development and sales managers
- Responsible for pre-fair, fair and post-fair activities
- Active member of several teams for the development of new products
Marketing Manager / Project Manager
GMinfo.rs
01.2015 - 03.2018
- Company Overview: Local informative and entertainment portal
- One of the founders and marketing manager / project manager of the online portal GMinfo.rs
- Local informative and entertainment portal
Founder and President of the Board of Directors
Paleta
01.2013 - 03.2018
- Company Overview: Non-governmental, non-profit citizens' association
- Coordinator and active organizer of workshops and courses within the association
- Painting and creative workshops for children and adults
- Organization of celebrations
- Non-governmental, non-profit citizens' association
Administrative worker C
PROKINO Foundation
01.2008 - 06.2011
- Personnel service, department for HR-management
- Data entry and processing for the purpose of payment of personal income for 1500 workers in the Online Loket Werkgevers BDO Accountants system
- Drafting of employment contracts and implementation of labor law and collective labor agreements within the framework of the company's business policies and processes
- Participating in setting up a description of the company's policy process in the payroll administration and HR management department
Bank clerk
Fortis Bank
01.2006 - 01.2008
- Reception of clients and presentation of the modern banking system
- Implementation of procedures and rules within the Branch
- Sales (insurance and consumer loans)
- Opening and managing current and savings accounts
- (The Dutch Banking System requires a clearly defined personal development plan and goal setting that are reviewed twice a year
- There is also a minimum of insurance and consumer loans that need to be sold within a period of one year
- Available for inspection if necessary)
Journalist and presenter
Local television Gornji Milanovac
01.1998 - 01.2003
- Information programs, programs in the field of culture, language and art
Journalist and presenter
Local television Spectrum
01.1994 - 01.1998
Journalist and presenter
Local radio station Image
01.1994 - 01.1998
Salesman
01.1997 - 12.1997
Education
German language course - beginner level
Institute for Foreign Languages Sveti Sava
Gornji Milanovac08.2015
Various courses - banking, Payment system and savings, Consumer loans, Insurance, Sales techniques, Financial Services Law Exam, Course of ATMs
Amsterdam12.2006
State exam Dutch as a second language II - NT2-2
ROC Institute
Amsterdam06.2004
High School of Commerce - 4th degree
Knjaz Miloš School of Economics and Commerce
Gornji Milanovac01.1995
Skills
- Microsoft Word
- Excel
- PowerPoint
- Photoshop (basic)
- Internet
- Joomla administrator
- Facebook page administrator
- Google Analytics
- FB insights
- Commercial
- Representative
- Exceptional communication skills
- Active
- Ready to learn and develop her potential
Recommendations
On request
Personal Skills And Competences
Serbian, excellent, excellent, excellent, excellent, excellent, excellent, beginner, beginner, beginner, Founder and president of the Paleta Gornji Milanovac Citizens' Association, Coordinator and active organizer of workshops and courses within the association., Painting and creative workshops for children and adults., Organization of celebrations., Microsoft Word, Excel, PowerPoint, Photoshop (basic), Internet, Joomla administrator, Page administrator Facebook, Instagram, Twitter, Creation of analytics based on Google analytics and FB insights, Commercial, Representative, Exceptional communication skills, Active, Ready to learn and develop her potential
Drivers License
B
Personal Information
- Citizenship: Serbian/Dutch
- Date of Birth: 12/22/76
Timeline
Team mate Dutch/ English
TaskUs
07.2023 - 04.2025
Manager
Hotel Kraljica Mont doo
06.2023 - 07.2023
Manager of the Center for Children's Resorts
03.2019 - 06.2023
Business Secretary - Marketing Manager
Digi-tel doo
01.2018 - 10.2018
Marketing Manager / Project Manager
GMinfo.rs
01.2015 - 03.2018
Founder and President of the Board of Directors
Paleta
01.2013 - 03.2018
Administrative worker C
PROKINO Foundation
01.2008 - 06.2011
Bank clerk
Fortis Bank
01.2006 - 01.2008
Journalist and presenter
Local television Gornji Milanovac
01.1998 - 01.2003
Salesman
01.1997 - 12.1997
Journalist and presenter
Local television Spectrum
01.1994 - 01.1998
Journalist and presenter
Local radio station Image
01.1994 - 01.1998
German language course - beginner level
Institute for Foreign Languages Sveti Sava
Various courses - banking, Payment system and savings, Consumer loans, Insurance, Sales techniques, Financial Services Law Exam, Course of ATMs
State exam Dutch as a second language II - NT2-2
ROC Institute
High School of Commerce - 4th degree
Knjaz Miloš School of Economics and Commerce
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