Zorini Mercado
Millville,NJ
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Junior Service Coordinator
Masis Staffing Solution
12.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Take care Payroll , Hire Sheet, Bill rate .
Onsite Supervisor Recruiter
MVP Staffing
01.2021 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Assisted with writing job postings and job descriptions for boards.
- take car all the hire sheet
- complete the form in case the injuries
- Take care payroll make sure there not missing associated and have the correct pay.
- Take care the bill rate , OT rate is correct.
- take care all the email coming for any client or associated.
Education
High School Diploma -
Lorenzo Coballes Gandia
Hatillo Puerto Rico06.2006
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Team Leadership
- Individualized service plans
- Idea Development and Brainstorming
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Junior Service Coordinator
Masis Staffing Solution
12.2023 - Current
Onsite Supervisor Recruiter
MVP Staffing
01.2021 - 12.2023
High School Diploma -
Lorenzo Coballes Gandia
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