Zorrianna Maclachlan
Tracy,CA
Summary
Developed skills in customer service in retail and office settings over the years but, now currently seeking to transition into a new field. I have Demonstrated the ability to manage equipment in my current job and providing exceptional customer service. Looking to leverage my prior skills and make a positive impact in my new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lab Technician
Elite Dental Care
07.2023 - Current
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.
- Enhanced overall patient experience by maintaining a clean waiting area and offering exceptional customer service during interactions.
Merchandise Associate
Target
06.2022 - 06.2023
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Bed Bath & Beyond
01.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Tracy High School
Tracy, CA05-2019
Skills
- Computer skills
- Microsoft word
- Positive attitude
- Attention to detail
- Customer service
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Multi-tasking strength
Certification
- Cardiopulmonary Resuscitation Certification(CPR) – American Heart Association.
Timeline
Lab Technician
Elite Dental Care
07.2023 - Current
Merchandise Associate
Target
06.2022 - 06.2023
Sales Associate
Bed Bath & Beyond
01.2018 - 01.2020
High School Diploma -
Tracy High School
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