Zorrianna T Johnson
Antioch,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Team Member
McDonald’s
05.2015 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Hostess
Black Eyed Pea Restaurant
08.2018 - 04.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Customer Service Representative
Navientcorp
04.2020 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Dillard's
10.2023 - Current
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Licensed Medical Aesthetician -
Paul Mitchell The School
Hendersonville, TN09.2022
Diploma -
Maplewood High School
Nashville, TN05.2018
Skills
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Electronic Information Systems
- Inbound and Outbound Calling
- Customer
Timeline
Customer Service Representative
Dillard's
10.2023 - Current
Customer Service Representative
Navientcorp
04.2020 - 10.2023
Restaurant Hostess
Black Eyed Pea Restaurant
08.2018 - 04.2020
Team Member
McDonald’s
05.2015 - 08.2018
Licensed Medical Aesthetician -
Paul Mitchell The School
Diploma -
Maplewood High School
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