Zorya Kendall
Waxahachie,TX
Summary
Dynamic Customer Service Representative with a proven track record at General Motors, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Recognized for exceeding performance metrics and fostering loyalty, while maintaining meticulous records to improve service delivery and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Luce Research
04.2023 - 02.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
General Motors, GM
01.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma - High School
Desoto High School
DeSoto, TX2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Luce Research
04.2023 - 02.2024
Customer Service Representative
General Motors, GM
01.2021 - 03.2022
High School Diploma - High School
Desoto High School
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