Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Zory'A Pridgen

Summary

Solution oriented and problem solver with 2 years of customer service experience. With a proven track record of enhancing customer satisfaction and loyalty. Ecstatic to apply these skills to contribute significantly to team success and drive within the Associate Member Services Representative

role at SECU.

Overview

6
6
years of professional experience

Work History

Pet Sitter

Ms. Cummings
06.2022 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave the dog proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.

Nanny

The Washingtons
04.2021 - Current
  • Cared for one child from toddler hood to middle-childhood five days a week
  • Assisted with the child's physical and emotional development through the application of age-appropriate activities
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.

Retail Sales Associate Cashier

Food Lion
02.2019 - 10.2020
  • Processing both customer payments and refunds.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Audited customer receipts and items in cart to mitigate theft and unauthorized removal of store products that have not been scanned.
  • Calmly managed conflicts by resolving disorderly customer situations during shopping and checkout.
  • Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses.
  • Proficiently able to communicate with fellow associates and customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Stayed updated on all company procedures.

Education

Coursework

Pitt Community College
Winterville, NC

Skills

  • Cash Handling
  • Dependability
  • Customer Service
  • Policy Adherence
  • Loss Prevention Procedures
  • Loyalty Program Promotion
  • Returns processing
  • Adaptable and Flexible
  • Goal-Driven
  • Building Customer Loyalty
  • Customer Assistance
  • Excellent Written and Verbal Communication
  • Strong Interpersonal Skills
  • Attention to Detail

Volunteering

The Great Hope Lodge (The American Cancer Society, 2018)

~Answering Phones

~Sanitation For Cancer Patients

~Housekeeping and Maintaining Patient Rooms


The Autism Walk/ Run (Autism Society of North Carolina, 2016-2023)

Timeline

Pet Sitter

Ms. Cummings
06.2022 - Current

Nanny

The Washingtons
04.2021 - Current

Retail Sales Associate Cashier

Food Lion
02.2019 - 10.2020

Coursework

Pitt Community College

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Zory'A Pridgen