Zoryah Guity
New York,NY
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Stylist Sales Associate
Windsor Store
Albany, NY
02.2024 - 05.2024
- Provide exceptional customer service to ensure a positive shopping experience, resulting in increased customer satisfaction and repeat business.
- Utilize effective communication and interpersonal skills to build rapport with customers and colleagues, contributing to a collaborative and productive work environment.
- Maintain a clean and organized store layout, contributing to a visually appealing shopping environment and enhancing the overall customer experience.
Student Assistant
Residential Life
Albany, NY
08.2022 - 05.2024
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Assisted administrative personnel in providing photocopies and filings.
- Guided and encouraged students to develop positive attitudes toward learning.
- Promoted events and services via information tables and designated campus events.
- Distributed textbooks, workbooks, papers and pencils to students.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Communicated with parents to drive student behavior and progress.
Social Media Marketing Intern
Pinkaholics Anonymous
New York, NY
06.2023 - 08.2023
- Created Ad campaigns using Canva to showcase products
- Researched and identified target audience preferences, trends, and behaviors.
- Produced marketing videos on social media to promote brand
- Utilized Twitter and Facebook to promote products, services and content.
- Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
- Coordinated with internal teams to ensure consistency across all marketing efforts.
- Analyzed analytics data from online campaigns to identify areas for optimization.
- Identified opportunities for improvement within existing strategies.
Front Desk Associate
Planet Fitness
Albany, NY
03.2023 - 05.2023
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Student Assistant
University at Albany Education Opportunity Program
Albany, New York
06.2022 - 08.2022
- Oriented 130 incoming EOP freshmen into a positive, inclusive living and learning environment while assisting in their transition from high school into higher education.
- Provided emotional support to assist students who are experiencing homesickness and other personal issues.
- Efficiently work in a team, and consult with my coworkers, and other faculty
- Demonstrate and emphasize the respect/pride at the UAlbany community and exhibit a desire to work with diverse groups of students, staff, administrators, and family members.
- Modelled the ability to problem solve, take initiative, and manage conflicts to incoming EOP freshmen.
- Demonstrated proficiency in administrative tasks such as working with keys, reporting damage, talking to parents, working with families.
Work-Study Employee
Careers and Professional Development
Albany, NY
09.2021 - 05.2022
- Audited student job offers via Handshake
- Provided support to staff members regarding the organization of files.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Directed clients and guests to correct departments, rooms, and staff members.
Restaurant Hostess
Grimaldi’s Pizzeria
Brooklyn, NY
05.2021 - 08.2021
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Worked the register and take out
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Work-Study Employee
Res Life
Albany, NY
02.2021 - 04.2021
- Maintained student safety by enforcing compliance with campus rules.
- Completed routine rounds, checking with residents to meet care needs.
- Welcomed new residents and assisted with community adjustment.
- Maintained clean and well-organized environment for client happiness and safety.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Assisted with resolving student conflicts and disputes.
- Served as positive role model for diverse group of individuals.
- Developed positive relationships with all members of the residence hall community.
- Responded to emergency situations within the residence hall.
Education
BS - Business Economics -
University at Albany, State University of New York
05.2024
Skills
- Microsoft Office - Word, Excel, Outlook
- Canva
- Patience
- Punctuality
- Open-mindedness
- Communication
- Customer Service
- Problem Solving
- Narcan Certified
- Social Media Promotion
- Client Relationship Building
Accomplishments
- Honors: Dr. Seth Spellman, Jr Award - 2021
Affiliations
Secretary Chair, and Co-Captain | UAlbany Stomp and Shake Cheer Team October 2023 – May 2024
- Organized and documented meetings: Maintained punctuality records and took detailed minutes during executive board meetings to track discussions and decisions made by team leaders.
- Leadership in practices: Played a pivotal role in leading team practices, providing guidance, and teaching cheers and dances to enhance team performance and cohesion.
- Executive board collaboration: Collaborated closely with other executive board members to coordinate team activities, address issues, and ensure effective communication among team members.
Programming Chair | Afro-Latinx Student Association October 2022 – May 2024
- Developed engaging programs: Created and organized various events and activities aimed at promoting cultural awareness and fostering community among members, including workshops, guest speaker events, and cultural celebrations.
- Provided a platform for cultural exploration: Established a welcoming and inclusive environment for students interested in learning more about Afro-Latinx culture, offering educational resources, discussions, and social gatherings to encourage dialogue and connection within the campus community.
- Collaborated with organization members: Worked closely with fellow association members to gather feedback, plan events, and ensure alignment with the organization's goals and values, fostering a sense of unity and shared purpose.
References
References available upon request.
Timeline
Stylist Sales Associate
Windsor Store
02.2024 - 05.2024
Social Media Marketing Intern
Pinkaholics Anonymous
06.2023 - 08.2023
Front Desk Associate
Planet Fitness
03.2023 - 05.2023
Student Assistant
Residential Life
08.2022 - 05.2024
Student Assistant
University at Albany Education Opportunity Program
06.2022 - 08.2022
Work-Study Employee
Careers and Professional Development
09.2021 - 05.2022
Restaurant Hostess
Grimaldi’s Pizzeria
05.2021 - 08.2021
Work-Study Employee
Res Life
02.2021 - 04.2021
BS - Business Economics -
University at Albany, State University of New York
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