Zory Orquidea Almonte
Reading,PA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
Waldwick, NJ
09.2023 - 07.2024
- Collaborated with cross-functional teams to develop and implement new strategies for improving efficiency and productivity
- Assisted manager in daily operations, including inventory management, customer services and supervising employees and assisting with tasks as necessary
- Responsible for managing the opening and closing shifts
- Managed administrative tasks such as filing, data entry, and record keeping
- Costumer service
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Medical Assistant
Silver star urgent care
12.2020 - 05.2022
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Hair Stylist
Hair Salon
Brooklyn, NY
- Managed cash register transactions during checkout process.
- Recommended products to clients based on their individual needs.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Education
Racc Community College
Reading, PAHigh School Diploma -
High School of Fashion Industry
Manhattan, NYAssociate of Science -
Allen School of Science
Queens, NYSkills
- Creative problem solving
- Customer service excellence
- Patient-focused care
- Phlebotomy
- Medical office administration
- Supply inventory
- Patient assessments and care
- Time management
- Flexibility and adaptability
- Bilingual Customer Service
Languages
- Spanish, Expert
- English, Expert
Timeline
Shift Leader
Walgreens
09.2023 - 07.2024
Medical Assistant
Silver star urgent care
12.2020 - 05.2022
Hair Stylist
Hair Salon
Racc Community College
High School Diploma -
High School of Fashion Industry
Associate of Science -
Allen School of Science