Zothansung Degouff
Fulton,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in caregiving industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Executive
Carnival Cruise Lines
Miami, FL
03.2012 - 11.2022
- Consulted with customers regarding needs and addressed concerns.
- Resolved customer complaints or answered customers' questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Mentored team of [Number] customer service leaders to maximize quality in all support areas.
Nurse Practitioner
Woodland Hospital
Shilton
07.2004 - 04.2008
- Answered patient and family questions to educate on optimal treatment procedures.
- Developed strategies for disease prevention and health promotion in the community setting.
- Assessed patient health conditions and developed individualized care plans.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Educated patients and families about medical treatments and self-care management techniques.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
- Reviewed lab results and imaging studies to make accurate diagnoses and develop treatment plans.
- Delivered primary care for patients and handled diagnosis, treatment, referral for consultation, or specialty services, follow-up care, evening urgent care call and on-call emergency consultation.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Counseled patients on lifestyle modifications to improve their overall health.
- Promoted health by advising patients about diet, hygiene and methods for prevention of disease.
- Explained treatment plan care, physician-ordered tests and medications to patients and family members or caregivers.
Education
Associate Degree in Nursing - Nursing
Bethesda School Of Nursing
India03-2003
Skills
- Customer Engagement
- Relationship Building
- Client Engagement
- Sales Follow-Up
- Customer Queries
- Team Training and Development
- Team Collaboration
- Returns Processing
- Product Sales
- Company Policy Adherence
Timeline
Customer Service Executive
Carnival Cruise Lines
03.2012 - 11.2022
Nurse Practitioner
Woodland Hospital
07.2004 - 04.2008
Associate Degree in Nursing - Nursing
Bethesda School Of Nursing
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