Zoua Vang
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Jim Norton Toyota
05.2018 - 01.2024
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Own every aspect of the sales process from new client prospecting to vehicle delivery.
- Present and demonstrate inventory.
- Familiar with Client Relation Management (CRM) software.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Trained and mentored new sales representatives.
- Provided sales and customer service assistance to walk-in traffic
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Licensed Sales Producer
State Farm Mutual Automobile Insurance Company
12.2015 - 01.2018
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
- Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
- Managed a diverse portfolio of accounts, ensuring timely renewal reminders and accurate policy updates.
- Conducted thorough risk assessments to recommend appropriate coverage levels for each client''s specific situation.
- Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
- Provided coverage option information to assist clients in protecting assets.
- Streamlined administrative tasks such as processing applications, updating records, collecting premiums to ensure smooth operations during peak periods.
Office Manager
US Insurance LLC
01.2006 - 12.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Sales Associate
Macy's
09.2013 - 04.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
License Sales Producer
Allstate Insurance Company
08.2015 - 12.2015
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Managed a diverse portfolio of accounts, ensuring timely renewal reminders and accurate policy updates.
- Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Patient Access Representative
Allsaints Home Medical
04.2013 - 06.2015
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Office Coordinator
Cancer Center Of SW Oklahoma, Inc.
07.2007 - 10.2010
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Provided clerical support, addressing routine, and special requirements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
Edison High School
Fresno, CA06.1997
Skills
- Demonstrations
- Product and Service Knowledge
- Sales Funnel Management
- Community Networking
- CRM Proficiency
- Consultative Sales
- Project Management
- Time Management
- Persuasive Communication
- Online Marketing
- B2B Sales
- Prospecting Skills
- Account Reconciliation
- Strategic Planning
- Sales Proposal Creation
- Customer Relationship Management
- Inventory Management
- Customer Relationship Building
- Product and Service Sales
- Strategy Development
- Promotional Planning
- Sales Expertise
- Sales Presentations
- Retention Strategies
- Contract Negotiations
- Customer Success Management
- Sales Strategy Development
- Account Development
- Network Development
- Client Account Management
- Multilingual capabilities
- Lead Prospecting
- Business Development
- Social media savvy
- Market research
- Strong communication
- Trade show representation
- Sales forecasting
- Account management
- Client retention
- Revenue Generation
- Objection Handling
- Leads Prospecting
- Cold-Calling
Timeline
Sales Consultant
Jim Norton Toyota
05.2018 - 01.2024
Licensed Sales Producer
State Farm Mutual Automobile Insurance Company
12.2015 - 01.2018
License Sales Producer
Allstate Insurance Company
08.2015 - 12.2015
Sales Associate
Macy's
09.2013 - 04.2016
Patient Access Representative
Allsaints Home Medical
04.2013 - 06.2015
Office Coordinator
Cancer Center Of SW Oklahoma, Inc.
07.2007 - 10.2010
Office Manager
US Insurance LLC
01.2006 - 12.2016
High School Diploma -
Edison High School
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