Cheri "Zoubi"

• Collaborated closely with the Principal and Family/Guests to develop a personalized living and traveling experience within the yacht, jet & estates.
• Sourced and selected the finest ingredients, ensuring freshness, quality, and sustainability personalized to my Principals tastes.
• Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
• Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
• Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
• Mentored estate staff members in best practices, fostering a collaborative work atmosphere focused on excellence in service delivery.
• Coordinated exceptional events and gatherings on the estate, providing memorable experiences for attendees.
• Created detailed inventories of valuable assets within the estate, ensuring accurate recordkeeping for insurance purposes.
• Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
• Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
• Stayed updated with current culinary trends, nutrition, and dietary requirements to create innovative and health-conscious dishes.
• Oversaw aspects of travel assisting including, large family travel execution, private plane arrival/departure, helicopter arrival/departure & private transit arrival/departure.
• Stocked the private jet with all Client's wants/needs as well as traveling guests and family members
• Actively sought and incorporated Principal and Guests feedback to continuously improve living & travel experiences.
• Maintained confidentiality and respect the privacy of the Principal and their guests.
• Manage and coordinate all aspects of each property to ensure it meets and exceeds 5-star hospitality standards
• Greeted guests promptly and ensured their needs were exceeded during their stay.
• Oversaw all maintenance of the Estate's interior and exterior.
• Scheduled repairs and maintenance as needed.
• Purchased groceries, toiletries, and all needed supplies.
• Daily walkthrough of the estates daily to ensure bathrooms, kitchen, and other areas are equipped with needed supplies.
• Held weekly meetings to review Principal’s requests and updates on general property issues.
• Knowledge of high standards and best practices in hospitality management.
• Ability to manage and coordinate a team of staff members successfully and respectfully.
• Sustained relationships with local brokers to provide broad network of professional services for clients.
• Ensured the optimal health and well-being of household pets by overseeing veterinary care, nutrition, and exercise routines.
• Maintained a 24/7 on call work ethic to ensure all needs were met across all Guests and Family Members.
• Arranged Private Air Charter when Principal's jet was undergoing maintenance/emergency work.

** Principal offered long term contract but respectfully declined**

• Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for family and Guests.
• Arranged Airport drop-off/pick-up for all Family and Guests as well as important Business partners and Celebrity Clients.
• Coordinated with Chef to ensure menu complied with all dietary restrictions for each guest dinner attendance.
• Arranged freight from USA to Singapore to furnish Principal's homes.
• Supported decision-making processes by conducting research on various topics as requested by the Principal.
• Maintained a high level of confidentiality while handling sensitive information related to students, faculty, and administrative matters.
• Assisted in the hiring process for private staff by coordinating interviews and gathering necessary documentation for new hires.
• Provided general support during staff meetings through note-taking, creating agendas or distributing materials as needed.
• Boosted the Principal's productivity by handling correspondence with discretion and promptly addressing inquiries from staff or vendors.
• Assisted with budget management by monitoring expenses closely and identifying opportunities for cost savings.
• Increased accuracy in financial reporting by diligently reconciling expense reports submitted to the Principal's Main Office in Singapore.
• Arranged & executed events and gatherings for Principal and UHNW Guests.
• Ensured timely completion of tasks by diligently tracking deadlines and providing regular progress updates to the Principal.
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Used discretion when handling confidential information.
• Kept detailed track of household and maintenance inventory and schedules.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Prepared each residence prior to Principal's arrival specifically tailored to their needs and expectations.

** Due to the Covid, Principals plans changed from America-based to Singapore-based. Contract ended early amicably. **

• Reviewed daily bookings, preparing guest rooms prior to arrival.
• Attended to Client needs, responding to questions, complaints and escalations.
• Monitored staff training, scheduling and shift changes.
• Understood and implemented safety and emergency procedures.
• Liaised between guests and vendors, relaying information, promotions and issues.
• Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
• Oversaw operations and concierge services.
• Coordinated luggage collection, transportation and storage.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Hired and trained new employees, demonstrating best methods for serving Principals and Guests.
• Greeted and assisted Guests by gathering information pertaining to reservations or preferences.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Oversaw day-to-day operations of luxurious 8-room Hacienda rented when Principals were out of residence, with staff of 5 employees.
• Planned promotional menu additions based on seasonal pricing and product availability as well as Guest preferences.
• Executed travel arrangements for Guest pickup and drop off.
• Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
• Collaborated with Chef to create meals for large banquets keeping restrictions and intolerances in mind catered to the Guests in residence.
• Plan events, parties, dinner parties, etc. in collaboration with the Principal
• Personal shopping and procuring gifts, etc..
• Household project management and maintaining inventory; purchasing supplies as needed
• Maintained the Hacienda for guest-readiness at all times
• Liaised with key accounts to deliver targeted administrative household support.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

**5-year contract closed a tad early to accommodate the Owner's sale of the property & their move to France**

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Monitored household expenditures and budgeted for groceries and household utility payments.
• Arranged domestic and international travel plans and itineraries.
• Holiday projects- including but not limited to overseeing seasonal organizational projects, decor, gifts, cards, etc.
• Identify and present solutions to better family's day-to-day needs
• On/off boarding and managing household staff, vendors, contractors, etc
• Maintaining a busy and ever-changing calendar with constant communication and follow-up with busy Principals and their Guests.
• Oversaw all elements of hospitality within the residences daily
• Creating a household manual for use at all properties to add continuity to the SOP's.
• Demonstrating a hands-on approach to home upkeep; maintaining residences for guest readiness at all times.
• Managed all relationships and oversaw all deliveries and general maintenance of the residences.
• Stock procurement, grocery shopping, running errands, Luxury personal shopping for Principals and his Guests
• Oversight of additional aspects of management and organization, including closets, pantries, storage areas, etc..
• General management and organization of residence, with attention to special projects as needed.
• Planned promotional menu additions based on seasonal pricing and product availability.
• Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
• Delivered excellent food quality and maximized Guest/Principal satisfaction by coordinating with Sous Chef & preparing meals according to Client's requests.
• Monitored all Guest/Principal correspondence to ensure Guests were catered to as well as procuring drinks and snacks requested by the Principal.
• Planned and executed large and small parties by organizing menus, spaces and special requests.
• Managed event contracts, estimates, event profiles and post-event summaries.
• Kept track of event finances, initial deposits, due payments and final balances.
• Kept properties in compliance with local, state, and federal regulations.
• Planned special events such as lotteries, dedications and project tours.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Streamlined the owner's schedule by managing appointments, meetings, and travel arrangements.
• Optimized time management for the Principal with effective calendar organization and event coordination.
• Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
• Strengthened client relationships through timely follow-ups and proactive problem-solving.
• Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.

**Contract ended amicably**