Zouiey Solomon
Pinellas Park,FL
Summary
Proven to excel in high-pressure environments, I significantly enhanced patient satisfaction at BayCare Medical Group by streamlining appointment processes and ensuring HIPAA compliance. My strong work ethic and detail-oriented approach, coupled with expertise in insurance verification and guest engagement, have consistently improved operational efficiency and fostered positive customer relationships.
Possessing excellent interpersonal and organizational skills, combined with positive and upbeat attitude. Knowledge of medical office procedures and proficiency in scheduling and patient management software. Committed to enhancing patient experiences and streamlining office operations.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills for being an insurance agent
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Representative
BayCare Medical Group
01.2024 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Promoted teamwork within the office by proactively assisting colleagues when needed, fostering a supportive work environment.
- Collaborated with office staff to streamline administrative processes, improving overall efficiency within the practice.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
SERVER
Pelican Golf Club
11.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier Team Lead
Tijuana Flats
09.2018 - 10.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Pinellas Park High School
Largo, FL05-2019
Skills
- Front desk operations
- HIPAA compliance
- Time management expertise
- Detail-oriented
- Patient confidentiality
- Insurance verification
- Guest engagement
- Strong work ethic
- Cash handling
- Professional appearance
- Hospitality service expertise
- Safe food handling
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Serve It Up Safe! Certification – Serve It Up Safe!.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Big taco 2018
Becoming a BIG TACO is part of Tijuana Flats company showing their acknowledgement of my hard work witihin the company in my time of being there.
Award for outstanding work and service
Timeline
Medical Office Representative
BayCare Medical Group
01.2024 - Current
SERVER
Pelican Golf Club
11.2020 - 04.2024
Cashier Team Lead
Tijuana Flats
09.2018 - 10.2020
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Serve It Up Safe! Certification – Serve It Up Safe!.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Pinellas Park High School
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