Zoveida Zofie Alvarez Garcia
(507)497-6869
Mankato,MN
Summary
Dynamic Bilingual Customer Service Representative with [Number] years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in [Language]. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bilingual customer service leader with fluency in [Language] and [Language]. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Energetic [Job Title] with [Number] years of experience providing prompt, friendly service to patrons. Well-versed in measuring ingredients, mixing cocktails and calculating tabs. Hardworking individual recognized for accuracy and strong attention to detail. Personable Customer Service Sales offering [Number] years of experience in telephone and face-to-face customer service in [Industry]. Knowledgeable and helpful professional possessing positive, friendly disposition. Proficient in [Software] and [Software]. Expertise in resolving wide range of product and service issues speedily and satisfactorily. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Motivated Outside Sales Representative offering [Number] years of experience in customized [Industry] products and services for B2B and B2C. Possessing talent in business development and account management, emphasizing long-term retention of key customers.
Overview
12
12
years of professional experience
Work History
Material Handler/Shipping Associate
Taylor Corporation
North Mankato, MN
11.2021 - 02.2022
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
Elementary School Teacher's Assistant
NFEI
Jacksonville, FL
09.2019 - 11.2020
- Provided instruction and support under supervision of teacher.
- Set up classroom equipment and organized activities.
- Promoted positive environment for students learning.
- Assisted in preparation of classroom and instruction materials.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Laminated teaching materials to increase durability under repeated use.
- Helped teachers manage bus loading and unloading.
- Administered and graded homework assignments and tests.
- Arranged and organized classroom desks, chairs and supplies.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Front Desk Receptionist
Courtyard By Marriott
Jacksonville, FL
08.2019 - 11.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collected room deposits, fees and payments.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
911 Dispatcher
Florida State Capitol
Jacksonville, FL
06.2019 - 08.2019
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Handled approximately [Number] cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Receptionist
South Padre Island Inn
South Padre Island, TX
08.2016 - 12.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
South Padre Island Lodge
South Padre Island, TX
06.2016 - 12.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collected room deposits, fees and payments.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Explained details regarding property to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Clerk
The Original Dolphin Watch
South Padre Island, TX
03.2015 - 01.2016
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Opened and closed store by balancing cash registers and receipts.
Collection Agent
Penncro Associates Inc.
McAllen, TX
01.2012 - 07.2015
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Sales Coordinator
Murphy's Dolphin Watch
South Padre Island, TX
04.2014 - 03.2015
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Streamlined [Type] processes to increase daily quotas and organize employee productivity.
- Stayed updated on [Product or Service] and maintained long-term relationships with clients, resulting in increased overall sales.
- Set up appointments with potential and current customers to promote new products and services.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
Education
High School Diploma -
The Science Academy of South Texas
Mercedes, TX08.2003
Skills
- Damage Identification and Reporting
- Clear Communication
- Routing Determination
- Carrier Relations
- Conflict Resolution
- Shipment Inspection
- Order Checking
- Basic Mathematics
- Work Order Following
- Materials Handling
- Basic Repairs
- Handheld Scanners
- Inventory Counts
- Customer Relations
- Multitasking and Prioritization
- Responding to Difficult Customers
- Order and Refund Processing
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Understanding Customer Needs
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Strong Analytical and Problem Solving Skills
Timeline
Material Handler/Shipping Associate
Taylor Corporation
11.2021 - 02.2022
Elementary School Teacher's Assistant
NFEI
09.2019 - 11.2020
Front Desk Receptionist
Courtyard By Marriott
08.2019 - 11.2019
911 Dispatcher
Florida State Capitol
06.2019 - 08.2019
Front Desk Receptionist
South Padre Island Inn
08.2016 - 12.2018
Front Desk Receptionist
South Padre Island Lodge
06.2016 - 12.2018
Sales Clerk
The Original Dolphin Watch
03.2015 - 01.2016
Sales Coordinator
Murphy's Dolphin Watch
04.2014 - 03.2015
Collection Agent
Penncro Associates Inc.
01.2012 - 07.2015
High School Diploma -
The Science Academy of South Texas