Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zowanda Hudson

DALLAS

Summary

Detail-oriented professional with extensive experience at Regional Acceptance Corp., adept at evaluating borrower financials and negotiating effective repayment solutions. Proven track record in data accuracy and customer service, enhancing operational efficiency. Strong problem solver with exceptional communication skills, committed to maintaining confidentiality and delivering high-quality results in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Collection Specialist II

Regional Acceptance Corporation
04.2018 - Current
  • Assisted in overseeing accounts receivable processes to enhance collections efficiency.
  • Supported billing inquiries by addressing customer concerns and resolving issues promptly.
  • Maintained accurate records of payments and outstanding balances using collection software.
  • Collaborated with team members to streamline communication regarding overdue accounts.
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Learned compliance regulations relevant to debt collection practices and procedures.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Used skip tracing and other techniques to locate debtors.

Loss Mitigation Specialist

Citibank
09.2002 - 05.2015
  • Evaluated borrower financial information to determine eligibility for loss mitigation programs.
  • Collaborated with cross-functional teams to streamline loss mitigation processes and improve efficiency.
  • Developed and maintained comprehensive documentation of case management activities for compliance purposes.
  • Communicated effectively with borrowers to explain options and facilitate resolution of delinquent accounts.
  • Utilized proprietary systems to analyze loan data and recommend appropriate loss mitigation strategies.
  • Monitored ongoing cases to ensure timely follow-up and adherence to regulatory requirements.
  • Resolved borrower inquiries by providing accurate information regarding loan modifications and payment plans.
  • Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.

Education

Business Administration And Management

Business Management Center
Dallas, TX
05.1986

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Accuracy and attention to detail
  • Time management
  • Fast typing speed
  • Data accuracy
  • Customer Service-oriented
  • Independent worker
  • Problem-solving
  • Office administration
  • Maintains confidentiality
  • Strong problem solver
  • Document scanning
  • Professional and mature
  • Spreadsheet management
  • Work prioritization
  • Quality assurance
  • Mail handling
  • Resourceful
  • Quality control
  • Customer relationship management
  • Workflow management
  • Multi-line phone proficiency
  • Business administration
  • Performance improvement
  • Extensive vocabulary
  • Basic math
  • AS/400
  • Adaptability and flexibility
  • Verbal and written communication
  • 10-key entry
  • Numerical data entry
  • Typing accuracy
  • Strong interpersonal skills
  • Excellent communication skills
  • Pleasant demeanor

Accomplishments

    Insurance adjuster certificate

Timeline

Collection Specialist II

Regional Acceptance Corporation
04.2018 - Current

Loss Mitigation Specialist

Citibank
09.2002 - 05.2015

Business Administration And Management

Business Management Center

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