Zowie M. Gilligan
Summary
A motivated activity leader with high energy for engaging cognitively complex individuals. With in-depth understanding of skill-based programs and activities in long term care; a current employee eager to seek a higher position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activity Leader
Elderwood At Lancaster
01.2023 - Current
- Kept activity rooms and equipment organized and clean.
- Maintained activity records and reports to evaluate program success.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
- Implemented programs specifically designed to engage or/or improve cognitive function in season and general individuals
Sales Associate
Blum's
07.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Maintained clean sales floor and straightened and faced merchandise.
Hostess
Applebees
11.2020 - 06.2021
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Accommodated special seating requests for guests to enhance satisfaction.
Seasonal Sales Associate
Spirit Halloween
09.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Maryvale High School
Cheektowaga, NY06.2021
Skills
- Activity Planning
- Safety Understanding
- Organizational Skills
- Time Management
- Problem-Solving
- Decision-Making
Certification
- CNA - Certified Nurse Assistant
Timeline
Activity Leader
Elderwood At Lancaster
01.2023 - Current
Sales Associate
Blum's
07.2021 - 02.2022
Hostess
Applebees
11.2020 - 06.2021
Seasonal Sales Associate
Spirit Halloween
09.2020 - 11.2020
High School Diploma -
Maryvale High School
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