Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zoya Baker

Paterson,NJ

Summary

Experienced in managing office communications, schedules, and records with strong organizational and multitasking skills. Demonstrates a track record of effective communication and problem-solving in dynamic environments. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks with a self-motivated work ethic to perform effectively in independent or team environments. Also, very excellent interpersonal skills and genuine interest in ensuring positive guest experience, eager to learn and develop in a customer-focused environment. Contributes a strong understanding of effective communication and conflict resolution techniques, ready to use and develop problem-solving and teamwork skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Secretary

Georgian Court University
09.2024 - 05.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with Students
  • Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.

Guest Experience Team Member

Planet Playskool
03.2023 - 09.2024
  • Conducted room inspections to guarantee cleanliness standards were met prior to guest arrivals.
  • Collaborated with team members to ensure seamless guest experience from arrival to departure.
  • Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
  • Provided knowledgeable recommendations for local attractions, restaurants, and transportation options to enhance guests'' stay experience
  • Improved team morale by fostering a positive work environment through open communication channels and collaborative efforts among colleagues.
  • Assisted in training new staff members, sharing knowledge of company policies and procedures.
  • Increased repeat business by providing exceptional service and creating a welcoming atmosphere.

Education

High School -

International High School
Paterson, NJ
05.2025

Bachelor of Science - Biology

Felician University
Lodi, NJ
05-2028

Skills

  • Problem-Solving Skills
  • Organization
  • Good Time Management
  • Collaboration Skills
  • Computer Proficiency
  • Flexible schedule
  • Proofreading
  • Strong verbal and written communication
  • Billing and invoicing
  • Team collaboration and leadership
  • Mail distribution
  • Conflict resolution
  • File management
  • Scheduling appointments
  • File organization
  • Customer service
  • Verbal and written communication
  • Office administration

Certification

Serve Safe Certified - 2023-03-07

Languages

English
Full Professional

Timeline

Secretary

Georgian Court University
09.2024 - 05.2025

Guest Experience Team Member

Planet Playskool
03.2023 - 09.2024

High School -

International High School

Bachelor of Science - Biology

Felician University
Zoya Baker