Zoya Fateri
Irvine,CA
Summary
.High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in banking to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Advisor
Fanavarn company
Tehran,Iran, Iran
02.2022 - 09.2023
- Provided customers with information on products and services available.
- Answered requests and concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Demonstrated product features and benefits to potential customers.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Participated in team brainstorming sessions to develop new ideas for promotions.
Administrative Officer
Zarkhak Company
Babolsar,Iran, Iran
03.2021 - 02.2022
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Planned staff and training meetings and scheduled conference rooms.
Education
MBA - International Business Management
Ershad University
Tehran,IranBBA -
Shomal University
Amol,IranSkills
- Product Demonstrations
- Upselling Strategies
- Building Rapport
- Industry Expertise
- Promotional Expertise
- Sales Strategies
Certification
fundamental digital marketing
word press web designer
Timeline
Sales Advisor
Fanavarn company
02.2022 - 09.2023
Administrative Officer
Zarkhak Company
03.2021 - 02.2022
MBA - International Business Management
Ershad University
BBA -
Shomal University
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