Zoya Haye-Brown, MA/CSR
Perry,GA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Communicative customer service professional providing skills to prioritize and multi-task in fast-paced working environment and motivated to maintain customer satisfaction and contribute to company success. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
CareConnect Insurance
Perry, GA
07.2024 - Current
- Implemented electronic health record systems, streamlining documentation processes and enhancing data accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Medical Assistant
Medical Associates of Georgia
Tucker, GA
01.2023 - 05.2023
- Administered patient assessments and recorded vital signs to ensure accurate health monitoring.
- Coordinated patient scheduling and managed medical records for efficient office operations.
- Prepared examination rooms, ensuring compliance with safety and sanitation protocols.
- Assisted physicians in clinical procedures, enhancing patient care quality and workflow efficiency.
Customer Service Representative
American Integrity Insurance/MCI
10.2021 - 10.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved customer service wait times to mitigate complaints.
- Verified claim data correctness in preparation for processing.
Medical Assistant
Ivy Falls Family Medicine
Duluth, GA
05.2021 - 10.2021
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Shift Manager
Mcdonalds, PDI FOODS
Atlanta, GA
07.2014 - 03.2020
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Taught staff upselling techniques to meet revenue targets.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Adhere to company standards and compliance requirements for operations and cleanliness of all areas.
Education
Diploma - Medical Assistant
Altierus Career College
Norcross, GA07.2021
Diploma - Certified Nursing Assistant
Atlanta Career Institute
Norcross, GASkills
- Multi-line Telephone System Operation
- Cleaning and Sanitizing
- Specimen Collection
- Clear Communication
- Operating EKG Equipment
- HIPAA Compliance
- Check-In and Check-Out Procedures
- Time Management
- Venipuncture and Phlebotomy
- Examination Preparation
- Triage
- Medication Administration
- MS Office Suites
- Charting
- Call Center Operations
- Inbound phone call management
- Data gathering and entry
- Account updating
- Call documentation skills
- Electronic health records
Timeline
Certified Medical Assistant
CareConnect Insurance
07.2024 - Current
Certified Medical Assistant
Medical Associates of Georgia
01.2023 - 05.2023
Customer Service Representative
American Integrity Insurance/MCI
10.2021 - 10.2022
Medical Assistant
Ivy Falls Family Medicine
05.2021 - 10.2021
Shift Manager
Mcdonalds, PDI FOODS
07.2014 - 03.2020
Diploma - Medical Assistant
Altierus Career College
Diploma - Certified Nursing Assistant
Atlanta Career Institute
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