MS Office, high level on Excel & PPT
ZOYA KHAN
SALES COORDINATOR
Dubai
Summary
Over 20 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
SALES COORDINATOR
ADVANCE INVESTMENT LLC
DUBAI
12.2015 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs to achieve key business goals and objectives.
SENIOR SALES ADVISOR
SANA SAFINAZ
KARACHI
11.2014 - 11.2015
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Trained, coached and mentored new sales associates for maximum performance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
FLOOR SUPERVISOR
KHAADI KHAAS
KARACHI
02.2013 - 03.2014
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Held team meetings to gain feedback, provide updates and set policies.
SALES ADVISOR
NIKE
KARACHI
03.2010 - 02.2013
- Monitored and replenished display inventory and restructured according to available stock.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Developed merchandising strategy to efficiently move overstock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
ASSISTANT MANAGER
MOTHERCARE
KARACHI
10.2008 - 01.2010
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
SENIOR SALES ADVISOR
BATA
KARACHI
04.2003 - 06.2008
- Monitored sales team performance and provided constructive feedback.
- Trained, coached and mentored new sales associates for maximum performance.
- Streamlined team sales processes increase productivity and decrease closing time.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
ST' MONICA HIGH SCHOOL
KARACHI PAKISTAN 01.1996 - 04.2006
Associate of Arts - Art Education
DEGREE COLLAGE
KARACHI PAKISTAN 05.2019 - 09.2021
Bachelor of Arts -
UNIVERSITY OF SINDH
JAMSHORO PAKISTAN 09.2021 - Current
Skills
Operations Excellence
undefinedSoftware
Oracle, ACD & Tally Based Retail
Timeline
Bachelor of Arts -
UNIVERSITY OF SINDH
09.2021 - Current
Associate of Arts - Art Education
DEGREE COLLAGE
05.2019 - 09.2021
SALES COORDINATOR
ADVANCE INVESTMENT LLC
12.2015 - Current
SENIOR SALES ADVISOR
SANA SAFINAZ
11.2014 - 11.2015
FLOOR SUPERVISOR
KHAADI KHAAS
02.2013 - 03.2014
SALES ADVISOR
NIKE
03.2010 - 02.2013
ASSISTANT MANAGER
MOTHERCARE
10.2008 - 01.2010
SENIOR SALES ADVISOR
BATA
04.2003 - 06.2008
High School Diploma -
ST' MONICA HIGH SCHOOL
01.1996 - 04.2006
Similar Profiles
Jain Prasad RavindranJain Prasad Ravindran
Finance Manager at Ferns N Petals UAE (Udman Floral Trading LLC)Finance Manager at Ferns N Petals UAE (Udman Floral Trading LLC)
VijayMani ArputhamVijayMani Arputham
Inventory Coordinator at Advance Gate InvestmentInventory Coordinator at Advance Gate Investment
RIZELLE ANNE DOLLARRIZELLE ANNE DOLLAR
Customer Service Representative II at Advance Health Media, Global Services LLCCustomer Service Representative II at Advance Health Media, Global Services LLC