Zoya Khan
Gurnee,IL
Summary
Proactive and adaptable Business Administration student with strong communication, sales, and customer service skills. Demonstrated ability to work effectively both independently and as part of a team. Seeking a position to leverage skills in driving customer satisfaction and contributing to business growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
N.Y Designer Rack, Gurnee Mills
10.2020 - Current
- Improved Sales by 5% by helping customers
- Demonstrated superior customer service by stocking product before deadlines increasing sales by 24%
- Improved sales of the franchise by utilizing interpersonal skills and upselling products increasing sales by 20%
Sales Associate
Charming Sofia
11.2020 - 08.2022
- Helped customers daily by locating products and providing recommendations to sales up to 75% off
- Improved customers' experience by providing friendly customer service, which increased customer satisfaction by 20%
- Successfully completed check-in and check-outs with 95% accuracy while still providing exceptional customer service
Education
Bachelor of Science - Business Administration
Eastern Illinois University
05.2025
Skills
Proficient in Microsoft Excel (advanced functions, data analysis,ot tables, and formulas)
Skilled in Microsoft Access (database management, queries, reports)
Experienced in Power BI (data visualization, report generation, dashboards)
Familiar with Microsoft Office Suite (Word, PowerPoint)
Cash Register Operation: Experienced in handling cash registers and ensuring accurate transactions
Languages
Urdu
Native or Bilingual
Interests
- Gym Workouts
- Hiking
- Running
- Golf
Timeline
Sales Associate
Charming Sofia
11.2020 - 08.2022
Sales Associate
N.Y Designer Rack, Gurnee Mills
10.2020 - Current
Bachelor of Science - Business Administration
Eastern Illinois University
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