ZOYA LAMAN
Destin,FL
Summary
To fill a position in administration, as a clerical officer or secretary in a reputable organization.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
CSR- Hostess
Crab Trap Destin
04.2022 - Current
- Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
- Trained new staff on customer interaction protocols and company policies.
- Developed and implemented strategies to enhance customer engagement experiences.
- Answering phone calls, taking orders and making pre-reservations for large parties.
Customer Service Representative
Happy Customers
01.2019 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed and documented customer interactions using CRM software to track service requests.
- Implemented process improvements that enhanced response times and customer satisfaction levels.
Uptown Plumbing and Electrical
06.2016 - 09.2017
- Daily Sales and supervising the Store
- Gaining new customers
- Checking of inventory
- Answering the phone
CSR
WICC Freezone
08.2010 - 02.2014
- Data Entry
- Email chat agent
Receptionist
Mckoy's Auto Imports Limited
06.2007 - 07.2009
- Answering the phone.
- Data Entry.
- Sales
Secretary
Sovereign Securities
04.2005 - 06.2005
- Answering the phone.
- Recruiting security officers for other location on a daily basis.
- Making sure that securities are at their respective locations.
IBL Financial
12.2003 - 03.2004
- Data entry.
- Writing invoices.
- Answering the phone.
Education
Customer Service Level 1 -
HEART TRUST NTA-Work Force Solution
10.2025
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Maths Unlimited
01.2010
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G.C.Foster College
01.2002
Geography, Religious Education, Home Economics, Maths, English
Meadowbrook High School
01.2000
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St. Cecilia Prep
01.1994
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
Languages
English
Full Professional
Interests
- Volunteering
- Outdoor Recreation
- Playing Sports
Timeline
CSR- Hostess
Crab Trap Destin
04.2022 - Current
Customer Service Representative
Happy Customers
01.2019 - 03.2022
Uptown Plumbing and Electrical
06.2016 - 09.2017
CSR
WICC Freezone
08.2010 - 02.2014
Receptionist
Mckoy's Auto Imports Limited
06.2007 - 07.2009
Secretary
Sovereign Securities
04.2005 - 06.2005
IBL Financial
12.2003 - 03.2004
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Maths Unlimited
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G.C.Foster College
Geography, Religious Education, Home Economics, Maths, English
Meadowbrook High School
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St. Cecilia Prep
Customer Service Level 1 -
HEART TRUST NTA-Work Force Solution
Other Experience
Customer Service Representative and Sales Representative Experience
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