Hi, I’m
Zoya Maverick
Kansas City,MO
Judge a man by his questions rather than his answers.
Voltaire
Summary
Zoya Maverick is a personable and dedicated Customer Service Representative with experience in the restaurant business that crossed over into the technical web development industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Zoya Maverick is an advocate for others and leads with integrity.
Overview
2
years of professional experience
1
Certificate
Work History
I.c.starsKansas City, MO
Technical Intern
09.2023 - Current
Job overview
- Develops web-based applications using HTML, CSS, JavaScript.
- Collaborated with team members on code reviews and debugging issues.
- Worked closely with stakeholders to define project scope, timeline, and deliverables.
- Utilized source control tools such as Git and GitHub for versioning code changes.
- Supported technical team through flexible and active engagement
- Analyze and deliver the technical requirements of an RFP
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created process flows and user stories to document system requirements and design solutions.
- Integrated front-end code with server-side code to implement dynamic pages.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Cheesecake Factory IncKansas City, MO
Head Hostess
04.2022 - 04.2022
Job overview
- Assisted with seating arrangements for large groups and special occasions.
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of 5 hostesses, ensuring all duties were completed in a timely manner.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Collaborated with other departments to coordinate events or services as needed.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Resolved conflicts between customers in an efficient and professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
I.c.starsKansas City, MO
High School Diploma
01.2024
University Overview
- Additional Coursework in HTML, Javascript, Angular, NodeJS, CSS.
- Completed Cisco Networking basics Course
Skills
- Proficient in Html, CSS, JavaScript, Angular, Node js, Sequel Server
- Technical Support
- MySQL
- Analytical and Methodical
- Teamwork and Collaboration
- Requirements Gathering
- Technical Troubleshooting
- Device Installation
- Customer Service
- OSI Network Layers
- Network Configuration
- User Support
- LAN/WAN
Affiliations
- Chess Instructor for the Kansas City Chess club
- Is an active member of her church
- Participates in the Kansas City Women in technology group
- Hospice Volunteer
Certification
- Scrum Foundations Certificate
- Cisco Networking Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Intern
I.c.stars
09.2023 - Current
Head Hostess
Cheesecake Factory Inc
04.2022 - 04.2022
I.c.stars
High School Diploma
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