ZOYA MILYAVSKAYA
Los Angeles,USA
Summary
Experienced office management and administration professional with more than 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Office Dispatcher
Major Home Appliance
04.2024 - Current
- Managed communication between drivers and warehouse staff to optimize route efficiency.
- Trained new dispatchers on software systems and operational protocols for improved accuracy.
- Developed and implemented streamlined processes for tracking shipments and inventory.
- Oversaw scheduling of deliveries, improving on-time performance by refining logistics strategies.
Caregiver
Senior Planning Services
07.2020 - Current
- Assist clients in daily living activities.
- General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine.
- Respond to client needs in a prompt and kind manner.
Office Dispatcher
Lerman Appliances Inc.
09.2023 - 12.2023
- Communicated effectively between customers and service technicians to schedule work orders in a timely manner.
- Attained maximum utilization of internal and field resources through daily dispatches of service requests.
- Multitasked to engage various parties, guaranteeing credit card payment and communications.
- Prioritized calls according to importance and urgency.
- Coordinated efficient transportation routes.
Front Office Receptionist
Eye and Vision Care
02.2022 - 03.2022
- Organized paperwork for pre-testing and verified insurance information quickly and accurately.
- Checked in patients and answered phone calls in an inviting and professional manner.
- Dispensed glasses and lenses to patients, answering any questions to ensure customer satisfaction.
Office Manager/Dispatcher
Alliance HVAC
09.2019 - 02.2020
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Medical Office Coordinator
Victoria Lucas Chiropractic Office
11.2004 - 05.2019
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for multiple.
- Created and maintained medical records from time of admission through patient discharge.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patient.
Office Manager/Dispatcher
Enertek
07.2012 - 07.2014
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Liaised with clients and addressed inquiries, appointment requests and billing questions.
- Handled all incoming business and client requests for information.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Office Clerk
Cedars-Sinai Medical Center
09.2008 - 09.2009
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Checked documentation for accuracy and validity on updated systems.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Bachelor of Arts - Linguistics
University of Pedagogical Art
Associate of Arts - Education
University of Pedagogical Arts
High School Diploma - undefined
Kiev High School #95
Skills
- Policy and procedure modification
- Clerical support
- Scheduling
- Bookkeeping
- Excellent multi-tasking ability
- Documentation and control
- Expense reporting
- Database administration
- Organizational skills
Timeline
Office Dispatcher
Major Home Appliance
04.2024 - Current
Office Dispatcher
Lerman Appliances Inc.
09.2023 - 12.2023
Front Office Receptionist
Eye and Vision Care
02.2022 - 03.2022
Caregiver
Senior Planning Services
07.2020 - Current
Office Manager/Dispatcher
Alliance HVAC
09.2019 - 02.2020
Office Manager/Dispatcher
Enertek
07.2012 - 07.2014
Office Clerk
Cedars-Sinai Medical Center
09.2008 - 09.2009
Medical Office Coordinator
Victoria Lucas Chiropractic Office
11.2004 - 05.2019
Associate of Arts - Education
University of Pedagogical Arts
High School Diploma - undefined
Kiev High School #95
Bachelor of Arts - Linguistics
University of Pedagogical Art
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